Supervisor of Family Services

Description

The description of the role and reporting structure.

The Supervisor of Family Services reports to the Assistant Program Director.

The Supervisor of Family Services, under the direction of the Assistant Shelter Director and with latitude for independent judgement, is responsible for managing a comprehensive program of social services to stabilize battered families, strengthen their independent living skills and ensure their expeditious and successful placement into permanent housing.

The Supervisor of Family Services is responsible for the effective management and supervision of social service staff responsible for case management, crisis intervention, rehousing and support services for battered women and their children. Additionally, the Family Service Supervisor is responsible for maintaining liaison with appropriate agencies and institutional resources.

The Supervisor of Family Services must understand domestic violence issues, administration and supervisory experience in a residential setting. He/she is responsible for enhancing the social service department by responding to grants and RFPs that would enhance client services.

• Initiates, implements and monitors social service policy and supervises Case Management services, through case work supervision to ensure uniform quality of services and compliance with regulatory agencies.
• Recruit, train, supervise, evaluate, and motivate personnel to develop a team of informed professional staff in the areas of:
  Case Management, Domestic Violence Counselor, Housing/Entitlement Specialist and Social Service paraprofessional.
• Intervene or direct staff interventions in difficult or crisis situations to resolve situations effectively and model intervention techniques for subordinate staff.
• Administer the development and implementation of relocation goals and strategies to enhance families’ opportunities for obtaining permanent housing.
• Oversee facilities and discharge intake process, individual and group session counseling.
• Coordinate an interagency network of on-site and off-site services to assure families’ receipt of adequate medical, nutritional, educational and specialized mental health assistance.
• Oversee the timely collection, preparation and analysis of programmatic data to respond to the reporting requirements of the department and outside regulatory agencies.
• Develop and implement social service policies and procedures to guide and direct the provision of services.
• Performs other related duties as may be requested.

Minimal

Qualifications:

Degree Requirements: Master s Degree in an appropriate social service field (Social Work, Psychology, or another acceptable field), At least four (4) years of appropriate social work experience, of which two (2) years must have been in a supervisory capacity, as well as experience with clinical interventions with families and disadvantaged populations.

Experience in residential care settings with high-risk families, fluency with group work practice, and knowledge of family dynamics and therapy, substance abuse, housing programs, and advocacy, the homeless family system in NYC and client entitlements and Tier II regulations are necessary.

Bilingual (Spanish) is desirable.

Other Qualifications

• Strong verbal and interpersonal communication skills with focus on providing excellent client services.
• Strong written communication skills and ability to complete reports, as assigned
• Demonstrate ability to interact effectively and collaboratively with a diverse community of residents, program staff and external vendors.
• Ability to exercise good judgment and apply problem solving skills.
• Experience working collaboratively in a team oriented and outcomes focused environment.

Base salary range and benefits information for this position are being included in accordance with requirements of New York State and City pay transparency laws. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individuals’ competencies,…