Client Care Coordinator, Kensington Family Shelter

Overview

Who We Are CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We offer more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services, reaching almost 80,000 individuals and families, including almost 13,000 youth.

CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s The Kensington Family Shelter is funded by the New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 64 families in a transitional residence program for homeless families. The five story facility has 4 floors plus a basement with rooms of various sizes, common areas and provides on-site security and social services.

Client Care Coordinator/Social Worker

Reports To
:
Dir. of Social Services

Location
: 385 McDonald Ave, Brooklyn, NY, 11218

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with Federal, State, City and CAMBA security and privacy policies protecting the privacy of health information.
• Assist clients in completing CAMBA intake applications, screenings and forms.
• Create and maintain client files and make copies.
• Conduct initial risk assessment of clients and their families.
• Prepare initial biopsychosocial evaluation and update according to regulations.
• Provide a range of immediate response services when a client’s well-being and safety is threatened.
• Collaborate with clients and case managers to prepare the initial Independent Living Plan (ILP), including short-term and long-term goals.
• Assist clients in attaining their goals by identifying community resources and referring clients to appropriate services within and outside CAMBA (e.g., medical and psychiatric services).
• Follow up with clients and with referral organizations regarding contact and progress.
• Consult with others inside and outside CAMBA to determine causes of client problems and effect solutions.
• Advocate on behalf of families to arrange tests/examinations that may disclose causes of difficulties; document advocacy efforts.
• Help modify clients’ and families’ attitudes and behaviors that cause or aggravate problems.
• Facilitate or participate in case conferences with all stakeholders to ensure a collaborative approach to services.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Lead group counseling sessions and psychoeducation to enhance social development and provide peer support.
• Monitor clients’ progress toward goals via regular face-to-face contacts/sessions.
• Document contact with client/family via progress notes in CARES within 48 hours of interaction.
• Periodically reassess clients and update service plans and goals to reflect current status; follow up after successful completion of primary goals (aftercare).
• Ensure that all clients’ charts contain all required documentation.
• May recruit clients by marketing the program internally within the shelter community.
• Tasks may be modified, expanded and/or assigned over time.

• Licensed Master of Social Work (LMSW) required within one year of date of hire. This license must be maintained throughout employment. If LMSW is not obtained within the specified timeline, the orientation period may be extended up to six months at CAMBA’s discretion; failure to obtain LMSW on CAMBA’s required timeline may lead to termination.
• Two years of relevant experience (preferably in family shelters or shelter settings).

• Must obtain State Central Registry (SCR) clearance, The Register of…