Case Manager Supervisor

Description

The Case Manager Supervisor reports to the Director of Social Services.

The Case Manager Supervisor reports to the Director of Social Services.

• Active participant in the guidance, support, development, and intervention of assigned caseworkers.
• Create caseloads and related duties. Review intake packet assigned to CM to complete.
• Actively participates in improving processes, procedures, policies, and assists in ensuring case manager’s compliance.
• Review intakes to ensure compliance of documents or timely processing of all required forms and processes.
• Ensure that the client s initial social service assessment is completed within 48 hours of their arrival.
• Ensure case managers obtain information including but not limited to medical, assessment referrals, psychological, and social factors contributing to the situation. And that the staff is evaluating the resident s capabilities.
• Regularly inspects case records to evaluate the completeness and quality of independent living plans.
• Review appropriate referrals are generated and received by the residents as a result of incidents that occur onsite related to Substance Use, Mental Health, or Medical in nature.
• Participate in resident’s case conference and perform incident report follow-ups, as directed.
• Educate personnel on the various clinical services, recreational activities, and AAPCI programs that are offered, as well as community resources.
• Support caseworkers by providing additional resources for professional development and client services.
• May be required to complete supervisory review notes when reviewing case files.
• May be required to conduct initial assessments, biopsychosocial assessments, and ILPs.
• Required to carry a caseload as directed.
• Perform other related duties as may be requested.

• Ensures caseworker’s compliance with the agency s time and attendance policy; recommends disciplinary action to supervisor for those out of policy.
• Assists the Social Services Director in staff performance management, including completion of performance reviews and counseling or disciplinary memos.
• Conducts staff supervision in accordance with program and division policy.
• Ensures that caseworkers have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors.

• Required to meet with Director of Social Services and/or Program Director for regular schedule supervisions to improve department goals and objectives.
• Attend all training issued by DHS and AAPCI to improve the delivery of services.
• Attend external training as scheduled by the Director of Social Services or Program Director.
• Participate and assist with facilitating social service meetings as directed.
• Other development training as assigned.

Minimal

Qualifications:

Degree Requirement: Bachelor’s Degree Required in a relevant field (Psychology, Sociology, Education, Counseling, Substance Use, Mental Health Counselor, Social Worker, Coaching, Leadership, etc.).

• At least 1-2 years of Full-Time experience in a case management-related position.
• Experience with supervising a team of 2-6 members required

• Experience working with the NYC Department of Homeless Services and DHS CARES system is preferred.
• Ability to work collaboratively with the Program Director, Director of Social Services, social service team, and operations to deliver impactful service for shelter residents
• Strong verbal and interpersonal communication skills with a focus on providing excellent client services;
• Demonstrated ability to interact effectively and collaboratively with a diverse community of residents, program staff, and external partners
• Strong time management skills and organization skills.
• High attention to detail.

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift to 5 pounds at times
• Must be able to access and navigate each department at the organization’s facilities
• Strong understanding of the NYC homeless shelter system
• Prolonged periods sitting at a desk and…