Engagement Coordinator, Atlantic Mens Shelter

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services.

We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

CAMBA’s Atlantic House Men’s Shelter located in the Brownsville section of Brooklyn serves 200 single men at any given time. The majority of these clients are dually diagnosed with mental illness and substance abuse.

Position: Engagement Coordinator

Reports To: Assistant Program Director

Location: 2402 Atlantic Avenue, Brooklyn, NY 11233

The person filling this position is expected, under general direction, to ensure smooth day-to-day running and supervision of social services staff and services in accordance with program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols, including the following:

• Maintain professional relationships with clients and client confidentiality
• Practice Universal Precautions/Standard Protocol & Procedures
• Comply with any and all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individual identifiable health information
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders
• Provide direct interventions with the clients that are culturally appropriate and take into account the client's communication styles, values and life experiences
• Provide non-direct interventions that support the shelter team and increase communication between functions
• Conduct and document one-on-one supervision with one or more of the following staff:
  Recreation Coordinator, Adult Literacy Specialist, Peer Counselors and the Employment Specialist in order to engage clients with the skills to obtain employment or enroll in vocational training programs with the ultimate goal to secure housing
• Reinforce, support and integrate trauma informed care, de-escalation techniques and motivational interviewing interventions
• Track and analyze incidents and assist in incident debriefings including providing crisis management assistance, interventions, and follow up with clients who have patterns of maladaptive behaviors, and education for staff on how to manage incidents from a trauma informed perspective
• Develop workshop curriculum for one or more of the following:
  Recreation Coordinator, Adult Literacy Specialist, Peer Counselors and Employment Specialist programming components
• Develop community-based resources and supports towards agency housing and engagement efforts
• Conduct Crisis Prevention (CPI) trainings for staff members to better inform them of tactics to use to de-escalate and appropriately handle incidents within the shelter
• Ensure attainment of funding objectives and performance measures
• Conduct field visits to increase community and citywide resources
• Create and implement incentive system to increase client participation in on-site and community activities
• Plan and organize program activities to maximize program contract's goals and performance targets as outlined in OHS' Performance Incentive Plan and grant contracts
• Motivate, coach and counsel direct reporting staff to excel
• Ensure that all direct reporting staff completes all necessary case management documentation including individual and group case management notes, housing applications, individual living plans (ILP), and referrals to providers including psychiatric referrals, as required and up to date
• Encourage teamwork among direct reporting staff as well as among peers
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols
• Administer constructive discipline to direct reporting staff, as needed
• Input client data using DHS's CARES database, as needed
• Monitor clients' progress toward their goals (dates achieved) and document via progress notes
• Review all documentation related to…