Jewelry Sales Consultant

Jewelry Sales Consultant - Brooklyn, New York

Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

Curious about a day in the life? Check out a day in the life of a Jewelry Consultant.

Schedule and Compensation

• This role is in-person in our Brooklyn, NY showroom location in the Williamsburg neighborhood.
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• The ideal candidate will be able to work a full-time schedule that includes weekend days.
• The targeted budget for this position is $24/hour. This compensation budget range may be adjusted at any time at the discretion of the company.

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live monstrous, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high 丁香五月 product.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you战略 品 & 1 or 2 point similar counts the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

• Career Growth:
  Regular 1‑1 managers, training opportunities, a 360 review process.
• Set
  
  Schedule:
  
  Consistent weekly hours and 2 consecutive days off.
• Diverse, mission‑minded team:
  Learn more about our impact and team diversity.
• Lifestyle Spending Account for wellness expenses.
• Continued
  
  Education:
  
  Company‑sponsored learning and tuition reimbursement.
• Employee Discounts on exquisite jewelry.
• Sales Incentive Programs:
  Recognize and reward sales performance.
• Mental Wellness Perks and 24/7 Employee Assistance.
• Giving Back and Volunteer Opportunities.
• Medical, Dental, and Vision plans, including $0 monthly premium options.
• 401k match and generous benefits.
• Paid Time Off: 3 weeks of PTO in first year.
• Parental Leave:
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• Disability and Life insurance, 100% employer‑paid.
• Pre‑Tax commuter benefits.

If you are interested in growing with Brilliant Earth, send us a resume and cover letter telling us why you are interested in joining our…