Sales Manager

Bernard James Fine Jewelry | Brooklyn, NY

Bernard James is seeking a Sales Manager to join our growing team. This role will play a key part in shaping how we sell, how we build relationships with our clients, and how we scale thoughtfully across multiple sales channels.

This is a hands-on role for someone who enjoys both selling and building, working directly with clients while helping refine the systems, processes, and team structure that support long-term growth.

Bernard James is an independent fine jewelry brand founded in Brooklyn. Our work is rooted in craftsmanship, individuality, and long-term value. We create both ready-to-order and custom pieces, including engagement rings and bespoke projects, serving clients who are deeply invested in design and meaning.

The Sales Manager will oversee and support sales across our primary channels, including in-store, private sales, e-commerce inquiries, and wholesale. This person will collaborate closely with leadership and studio teams to ensure a consistent, high-touch client experience while helping the business grow in a sustainable way.

As a small and dynamic team, this role offers the opportunity to grow alongside the brand and help define what sales leadership looks like at Bernard James.

• Lead and support sales across multiple channels (in-store, private, online, wholesale)
• Work directly with clients, including high-touch and custom projects
• Support and develop the sales team through training, guidance, and feedback
• Help refine sales processes, clienteling practices, and follow-up systems
• Partner with leadership on sales planning, forecasting, and performance tracking
• Collaborate with production and operations to align timelines and client expectations
• Represent the brand with professionalism, warmth, and consistency

• 5+ Experience in sales or sales leadership, ideally within luxury, fine jewelry, or high-touch retail
• Comfort working directly with clients as well as managing day-to-day sales operations
• Strong communication and organizational skills
• Thoughtful, client-first approach to selling
• Ability to adapt, take initiative, and grow with an evolving business

• Opportunity to help shape a growing independent brand
• Exposure to custom work, engagement rings, and long-term client relationships
• Collaborative environment with direct access to leadership
• Room for growth as the role and company evolve

• Brooklyn-based, in-person role, option for remote work
• Full-time
• Some weekend availability required

This role offers a base salary range of $75,000–$95,000
, plus performance-based incentives. Final compensation will be based on experience, scope, and overall fit.