Sales Support Coordinator

About the Role

We are looking for a Sales Support specialist to join our Williamsburg office. This role supports our sales and account management teams to ensure customers receive a smooth, reliable, and memorable experience. If you are organized, proactive, and love helping people, we would love to meet you. This role is designed to be a stepping stone to a career as a noissue Account Manager.

Customer Support

• Communicate directly with customers to manage orders, resolve issues, and provide timely updates.
• Prepare and send customer quotes, pricing updates, and invoices.
• Assist with customers designs and samples.
• Support the Account Managers with customer communication, follow-ups, and order tracking.
• Coordinate with production and logistics teams to ensure a seamless customer experience from purchase to delivery.

Operations and Order Management

• Process and monitor customer orders, ensuring accuracy and on-time delivery.
• Coordinate internal workflows between sales, design, production, and logistics.
• Assist with daily order management and administrative tasks.
• Act as the day-to-day point of contact for our local 3PL partner.

Category & Product Support

• Assist with category management by acting as a feedback loop between customers, sales, and the category management team.
• Communicate any quality concerns, product issues, or recurring customer feedback from the field.
• Flag pricing discrepancies, competitive pressures, or inconsistencies across the range to support ongoing pricing reviews.
• Work closely with the sales and operations teams in our Williamsburg office to keep projects moving smoothly.
• Contribute ideas to improve internal processes and enhance the overall customer experience.

Qualifications

• Highly organized with excellent attention to detail.
• Passionate about brand and showcasing brand through packaging.
• Enjoy building relationships with customers and colleagues.
• Comfortable finding solutions to complex problems, both internal and external.

After Your First 3 Months

• Learn the tech stack.
• Get trained on our product line and general support processes.
• Shadow Account Managers in meetings both in person and via video/phone.
• Learn the pricing tools and provide order quotes and invoices to customers.
• Start placing customer orders and providing updates.

After Your First 6 Months

• Become self-sufficient and accountable for actioning requests in a timely manner.
• Resolve customer questions without assistance.
• Have a strong understanding of all products and practices.
• Be comfortable managing orders from placement to delivery.

After Your First 12 Months

• Assist training other new team members.
• Facilitate multiple projects simultaneously.
• Attend customer meetings without the Account Manager if the need arises.
• Assist with B2B sales operations and customer relationships.
• Have your annual performance and salary review.

Pay range and compensation package

• Competitive annual salary of USD $50,000–$60,000, commensurate with experience.
• Three weeks of paid annual leave.
• Health insurance stipend.
• Company-provided laptop.

Please send resumes to