E-Commerce Team Leader; In-Store Shopper Department Manager

Overview

At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven leaders who are passionate about our quality products and great customer service. The Team Leader, WFMOA: E-Commerce role requires you to leverage your experience to drive the execution of product, labor, and customer demand metrics.

You will perform many micro-functions including but not limited to people management tasks, non-inventory management, account management, and problem solving. You will be the front-line contact and first point of entry for team members and business partners, partnering with store support teams as needed. Four key areas to focus on are safety, quality, customer experience, and productivity of your department.

You will execute best-in-class processes to reduce costs. As a front-line leader, you will be the main contact for in-store shoppers and cross-department partners, requiring excellent people skills. You will invent new strategies to improve team member and customer experience. You should be comfortable operating in a highly ambiguous environment and communicating with direct store leadership daily. You are expected to be a subject matter expert on all WFMOA processes, execution and tracking toward program KPI goals.

You will be responsible for all aspects of daily operations including supporting WFMOA customer delivery and/or pick up orders, labor, regulatory compliance, and special projects as assigned. You and your team of Associate Team Leaders, Supervisors, and team members are responsible for fulfilling Whole Foods Market customer orders. You are responsible for ensuring that you have hired and properly trained team members, and that their needs are addressed so they can focus on satisfying and delighting customers.

• Works and communicates with Store Leadership to drive operational improvement in KPIs and compliance with standard operating procedures
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions
• Oversees the creation of the In-Store Shopper Team schedule to ensure meeting staffing metrics and capacity

• Reviews hourly, daily and weekly scheduling and order volume to ensure the shopper team can support incoming WFMOA orders

• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale to support In Store Shopper/E-Commerce Team and cross-functional team needs

• Provides timely, thorough, and thoughtful performance evaluations

• Maintains cleanliness of all department areas including staging area and coolers, and any inventory well-stocked and properly rotated

• Consistently supports and models WFM Leadership Principles and Core Values

• 24+ months retail experience including 12+ months in a leadership role
• High School diploma or equivalent
• You are authorized to work in the US without sponsorship
• You have prior experience leading high-volume teams
• You are willing to work overtime during peak seasons and as needed year-round; flexible to work nights, weekends, etc.
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software

• Bachelor’s degree in Engineering, Operations, or a related field
• Ability to thrive in an ambiguous environment and meet deadlines
• Strong verbal and written communication skills
• Enjoy analytical work and using data to develop workable solutions
• Data-driven problem solving and a track record of ownership and driving results
• High energy, enthusiastic, and aligned with our products, core values, and company philosophy
• Demonstrates knowledge of products, item location, pricing, and awareness of competitors and industry trends
• Sees value in long-term thinking and large-scale impact to the company

The wage range for this position is $25.10-$42.50 hourly, commensurate…