Assistant Store Manager

Position: Assistant Store Manager (331)
Category/Area of Expertise:
Retail Operations

Job Requisition: 454044 Address: USA-NY-Brooklyn-1710 Avenue Y Store Code:
Human Resources Brands (5148923) Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't:
Stop & Shop is a place where everyone can thrive and feel like they're part of family.  Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.  We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.  What we'll ask of you:
Department Management:
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office  Ensure departments meet or exceed sales and profit targets  Maintain high standards of sanitation and safety, ensuring compliance with all regulations  Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department   People Development and Diversity:
Direct, oversee, and evaluate the training completion of all Customer Service department team members  Monitor and evaluate associate performance and ensure associates have development plans to support professional growth  Foster a culture of diversity and inclusion within the team  Engage and retain associates by fostering a positive work environment   Labor Relations:
Manage labor relations to ensure compliance with company policies and labor laws  Address and resolve employee issues and grievances in a timely and effective manner   Customer Service Excellence:
Cultivate a culture of excellence in customer service, providing best-in-class service  Ensure customers experience a well-stocked store with the freshest product offerings  Support team members in their training to consistently deliver exceptional customer service   Operational Efficiency:
Monitor and analyze key performance metrics related to customer service and sales  Identify opportunities for process optimization and implement solutions to enhance operational performance  Manage departmental budgets, expenses, and financial targets to achieve profitability goals   Compliance and Safety:
Ensure all departments comply with company policies and regulatory requirements  Conduct regular safety audits and training sessions  Maintain a clean and safe working environment for all associates   Community Engagement:
Actively engage with the local community to understand their needs  Develop and maintain positive relationships with community organizations, schools, and other stakeholders  Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact  What you bring to the table:  1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office  Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience  Highly motivated, results-oriented, and a self-starter with a proven track record of success  Strong ability to influence and communicate effectively across different functions  Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously  Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals  Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders  High level of customer service skills, with a genuine passion for exceeding customer expectations …