Hospitality Team Leader

Overview

A Team Leader (TL) assists the FOH/BOH Manager and other members of the leadership team to run the day-to-day operations of a shift. A TL must be an ambassador for our brand/culture and build relationships with peers and team members. Must assist with executing operational excellence in the FOH and kitchen. The TL works with all team members and helps monitor the quality of food and guest experience.

This individual fosters team unity and delivers the highest professionalism and work ethic. This individual must have a passion for service, excellence, and people. The TL reports directly to the FOH/BOH Manager. You must be a minimum age of 21+ years old and have an NY food handlers permit for this job.

What specific behaviors should a person in this position have to achieve SUCCESS and ORGANIZATIONAL IMPERATIVES?

• Quick to connect
  • Fluent
  • Fast-talking
  • Lively
  • Enthusiastic

• Careful with rules
  • Conscientious
  • Thorough
  • Precise
  • Concerned with rules and accuracy

Demonstrates core values:

• Honesty - Own your mistakes, learn and grow from them
• Integrity - Do the right thing because it’s the right thing to do. Who are you when no one else is looking?
• Commitment - Make a promise to give 110% always. Never give up
• Pursuit of Excellence - In all things you do, do them with honor, dignity, and respect. Be the BEST.
• Have a Winning attitude
• Customers First
• Hustle & Drive
• Optimistic
• Seeks Continuous Improvement and development
• Strong Work Ethic and High-Performance
• Availability to open and close our restaurant, flexibility
• Ability to open and close the restaurant effectively
• Welcoming to feedback, Self-motivated, and can motivate others
• Ability to coach and develop others; continuous improvement
• Ability to solve problems and make quick decisions when necessary
• Take initiative and ownership of the shift, especially in the absence of a manager.
• Can delegate when needed
• Has awareness (360 degrees, head on a swivel)
• Servant Leader, team-oriented with a passion for people and world-class service.
• Well-organized manager with excellent verbal, written, and electronic communication skills
• Ability to work efficiently and keep calm under pressure. Work long hours in a stressful environment.

This position focuses on working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator who can stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company's customers, or all of the above.

A persuasive teaching style is required to communicate the company's policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details must be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships.

If the job involves managing others, following up carefully, closely, and cheerfully is required to ensure both correct work and maintenance of the relationships. Necessary corrections must be made in a constructive, supportive manner. As time is usually a factor, the work must be done on time and correctly. This is a position where guidelines, structure, and established policies must be followed fairly closely while working with and for others.

• Each day is different from the next, especially in personal interactions, a fast-paced environment, and multiple projects simultaneously.
• Very socially-focused; requires "how can I help you?" attitude. Lots of attention is spent on building and maintaining relationships, especially where helping and not pressuring others fosters the relationship.
• Adherence to established guidelines and procedures is important. It is important to involve others in the decision-making; there is a need to build consensus rather than make decisions alone.
• Open, flowing communication is important. The position requires working with and through others, especially in a helping role. There is a need for a persuasive, "selling" (rather than "telling") communication style.
• Team environment: a leader must be willing to jump in and roll up his/her sleeves to help out when necessary. Lead by example, with first-hand knowledge of the area. Strong, friendly follow-up is necessary on tasks delegated to ensure proper results.

How will you know this position has been successful?

Quality Improvement Visit (QIV)

• Product and Production Environment
• Service and Kitchen areas must be clean at all times (fresh sanitizer water, clean…