IMC - Nurse Manager, Emergency Department

Job Summary

• Nurse Manager Emergency Department assumes 24-hour responsibility for overall assessment, planning, implementation and evaluation of patient care.
• Nurse Manager Emergency Department responsibilities include oversight and direction for the emergency department, and accountability for planning, directing, leading and evaluating nursing care within the department.
• Foster an environment of collaboration and respect with all other healthcare team members.
• Weekend and holiday coverage as needed is also a responsibility of the role as Nurse Manager.
• Performs related duties as required.

• Master’s Degree in Nursing.

• Current license to practice as a Registered Professional Nurse in New York State.
• BLS, ACLS, & PALS

• TNCC

• Minimum of five (5) years nursing experience of management and/or supervisory in the Emergency Department.
• Demonstrates leadership, communication, and interpersonal skills.
• Ability to effectively communicate in English both verbally and in writing.
• Excellent creative skills, ideas to improve existing programs.
• Ability to determine appropriate action in complex situations.
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling work.
• Ability to complete work assignments accurately and in a timely manner.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Services, processes, ideas that have an impact on this job and the department

• Collaborates with the CNO/SVP of nursing to establish nursing care standards and evaluates staff compliance.
• Identifies protocols affecting the patient population served and keeps nursing staff informed.
• Demonstrates self-development and keeps currents on a variety of clinical management and health care topics.
• Maintains a safe and caring environment for patients, family and staff that is conducive to positive health teaching and maintenance; develops mechanisms to assess same.
• Ensures equal access to treatment for all persons in need regardless of race, ethnicity, gender, disability, age, or sexual orientation.

• Develops long-term unit staffing schedules and ensures adequate daily coverage in accordance with established staffing needs.
• Develops measures and monitors unit operational performance metrics including agency and overtime costs, vacancy and turnover rates.
• Oversees the daily workflow, staffing, orientation, training and development of employees within the department.
• Responsible for the ongoing quality/performance improvement processes related to the emergency department.
• Promote and support a collaborative team approach in providing care for all ED and trauma patients.
• Approach others in a tactful manner and treat others with respect and consideration.
• Support and interpret policies, procedures, and objectives of the hospital.
• Monitors customer satisfaction scores and implements plans to improve scores.
• Monitors patient volume, quality of care, and performance of staff to identify areas for improvement.
• Maintains a departmental dashboard that includes information and progress on people, service, quality, and leadership.
• Responsible for investigating patient, physician and staff complaints/concerns and works to resolve the aforementioned.
• Maintains required competencies for self and all employees within the department.
• Participates in a professional organization.

• Educates and evaluates staff.
• Works with nursing leadership / Human Resources to counsel, discipline and terminate staff as needed.
• Educates staff in new and existing department procedures and systems (e.g., information systems).
• Creates and maintains an atmosphere of respect and courtesy toward patients, staff and colleagues.