VoteRiders Temporary Helpline Coordinator

OVERVIEW

Vote Riders is seeking a detail-oriented, people-centered Helpline Coordinator to help power our national Voter  and Chat program, which provides timely and critical one-on-one assistance to voters, including answering questions about  vote and fielding requests for direct voter . Ahead of midterm elections in November, we anticipate that our Helpline will support thousands of voters across the country as they grapple with new and changing .

In this role, you’ll help ensure that our nonpartisan Voter  and Chat operations run smoothly, from training and supporting volunteers to keeping our systems & communications organized and up-to-date. You’ll report to the Deputy Director of Voter  and will work closely with other Vote Riders staff such as the rest of the Voter  team, volunteers, partners – with support from the Legal team when needed – to help eligible voters get the n and assistance they need to make their voices heard in upcoming elections.

Vote Riders does not maintain a physical office; this is a fully remote, part-time position available to start as soon as possible and ideally by mid-March 2026. Candidates must reside in the continental US, with a preference for individuals in Eastern Time Zone.

This is a part-time, temporary position averaging 20 hours per week, with funding currently secured through December 18, 2026. Hours will vary throughout the year, starting lighter in early 2026 and increasing significantly as the November general election approaches. This role requires schedule flexibility, including availability outside standard business hours (9am–5pm, Monday–Friday), and the ability to work beyond 20 hours per week during peak periods, particularly in the months leading up to and immediately following the November general election.

• Coordinating logistics for virtual volunteer Helpline & Chat trainings and follow-up
• Developing and maintaining training materials, slide decks, and Helpline & Chat volunteer communications
• Onboarding and training new Helpline and Chat volunteers
• Reviewing and organizing casework in our case management platform, Zendesk
• Managing the volunteer Slack channel and responding to volunteer questions
• Taking shifts on the Helpline and Chat as needed
• Overseeing volunteer Helpline and Chat shifts in real-time
• Updating and maintaining volunteer rosters and project lists
• Providing event and communications support to strengthen volunteer engagement
• Attending & participating in weekly Helpline and Chat team check-ins
• Participating in and occasionally leading monthly Helpline and Chat volunteer check-ins, as well as conducting one-on-one volunteer check-ins as needed
• Provide dedicated support to maintain and thoughtfully evolve intake and response systems over time, ensuring workflows continue to function smoothly while identifying opportunities to introduce new or improved processes that increase efficiency as volume and complexity grow.

Hourly rate is $30/hour

Vote Riders is an equal opportunity employer. All employment decisions at Vote Riders are based on our mission and program needs, job requirements and individual qualifications, without regard to age, race, color, national origin, religion, sex, sexual orientation, disability, or any other legally protected basis. Vote Riders will not tolerate any unlawful discrimination or harassment.

Studies have shown that members of marginalized communities – such as women, LGBTQ+ and people of color – are less likely to apply to jobs unless they meet every single qualification. Vote Riders is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you believe you’re the right fit for this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application.

To apply, send a resume, cover letter and contact information for three current or former professional contacts willing to serve as a reference to jobs with your name and “Temporary Helpline…