Training and Development Coordinator - Quality Assurance

Overview

African American Planning Commission, Inc. (AAPCI) is a New York City-based nonprofit organization committed to reducing homelessness and addressing the related issues of domestic violence, HIV/AIDS, mental illness, substance abuse, shortage of affordable housing, and unemployment in the communities in which we live and serve.

Training Coordinator - Quality Assurance

The African American Planning Commission;
Inc. (AAPCI) is a New York City-based nonprofit organization committed to reducing homelessness and addressing the related issues of domestic violence, HIV/AIDS, mental illness, substance abuse, shortage of affordable housing, and unemployment in the communities in which we live and serve. To be successful in this, we are building a team of professionals to service individuals and families with complex and chronic care needs to ensure they receive the right care, in the right setting and at the right time.

Join us if you are passionate about making a difference and impacting the lives of those less fortunate, helping your local communities, and building skills and experience that can last a lifetime. We are completely committed to building and maintaining a great organizational culture that involves active employees – people looking to give back to inspire creativity in others, and to motivate and empower one another.

The Training Coordinator reports to and is supervised by the Director of Quality Assurance.

The Training Coordinator role is primarily responsible for executing the training strategy to include the coordination of learning programs through the Learning Management System (LMS) and various avenues to develop high-performing employees, ensures respective employees complete regulatory training requirements and maintains their required certifications. The Training and Development Coordinator plays a pivotal role in providing comprehensive training and education to organization staff including covering technical skills, management training, social services staff training, management training, and program director training.

This position is instrumental in building the capacity of staff members to effectively support individuals and families experiencing housing insecurity and related social service.

• In conjunction with the Director of Quality Assurance, work to design and create training materials, including manuals, presentations, online resources, and other instructional tools.
• Coordinate and facilitate training sessions (virtual and in-person), workshops, and seminars for employees and volunteers.
• Monitor and evaluate training effectiveness and make recommendations for improvement.
• Collaborate with subject matter experts to ensure accuracy and relevance of training content.
• Keep abreast of industry trends and best practices in training and development.
• Spearhead the development of tools and tracking methods to ensure optimal training results.
• Participate in train-the-trainer and debrief sessions to fully understand the goals of the learning program, assess learner needs and develop strategies to enhance the quality of training delivery.
• Cultivate a positive learning environment and promote continuous learning and professional development.

Minimum Qualifications:

• Bachelor's Degree in Human Resources, Organizational Development, Education, Social Work, or a related field.
• Proven experience in designing and delivering training programs, preferably in a nonprofit or community-based organization.
• Experience working on a diverse team, and with diverse constituencies of various social, cultural, economic and educational backgrounds. Ability to deliver instruction that is engaging and effective, utilizing adult learning techniques to instruct adult participants with different learning styles and abilities.
• Excellent written and verbal communication skills, with the ability to present findings and recommendations effectively.
• Excellent communication and interpersonal skills, with the ability to engage and motivate diverse groups of learners.
• Ability to maintain confidentiality, integrity, and…