Patients Accounts Manager

Marketing Statement

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby‑Friendly Hospital, a U.S. News & World Report high‑performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality health services, without exception. Every employee takes a person‑centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

• Supervises and coordinates the activities for the establishment and maintenance of contracts with patients or parties responsible for inpatient and outpatient billings, as well as investigating and communicating eligibility requirements for City, State and Federal programs (i.e. Medicare/Medicaid).
• Supervises and coordinates the activities of the billing and collection in accordance with policies, guidelines, and processes established by the System including preparation of third‑party forms for billing, follow‑up of collection cycle procedures, and maintenance of documentation flow for reimbursement.
• Participates in establishing and maintaining liaison activities with Admissions, Emergency and Clinic Department, Nursing Stations, Medical Record Units, and other service departments concerning preparation, delivery, and control of patients' charges and credits.
• Participates in the review and evaluation process of adjustments, credits and payments to patients' accounts.
• Participates in periodic reviews of account aging processes to determine the status of open accounts based on source of payment, date of discharge and/or treatment, and in referral of delinquent accounts for write‑off and accumulation of data on third‑party bad debt accounts.
• Supervises and coordinates activities for collection and control of cash receipts for patients' pre‑payments.
• Collaborates with system personnel to update systems and procedures for rate changes, required medical data, procedural changes and billing activity reviews.
• Participates in the development, recommendation and implementation of new procedures to improve efficiency and investigation procedures.
• Participates in the review and interpretation of policy and procedural changes with supervisory staff and recommends expansion and modification of existing programs and practices to meet operational requirements and financial objectives.
• Participates in directing and reviewing work scheduling and office routines, including distribution of work and daily assignments.
• Recommends staffing plans, organizational structure adjustments and departmental personnel changes.
• Participates in the selection, appointment, changes, and placement activities for all personnel.
• Participates in the recommendation, preparation, administration and evaluation of training programs.
• Participates in the evaluation of personnel performance, assists in the development of work performance standards, productivity goals and evaluation programs, to ensure adherence to operational commitments.
• Prepares data, reports, surveys, and management information on billings, collections, accounts receivable, and all employee relations activities. Prepares status reports, analyses, and recommendations in order to obtain optimum utilization of total resources and to maximize reimbursements.
• Attends and leads meetings and conferences, representing the director in all aspects of their delegated duties and responsibilities.
• Performs other related duties, as assigned.

• Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Hospitality Management or a related discipline; and 3 years of experience in accounting, finance or business administration; one year of which must have been in a responsible supervisory or managerial capacity managing accounts or credits.

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