Assistant General Manager

Overview

ASSISTANT GENERAL MANAGER - BARCLAYS CENTER

BARCLAYS CENTER is a world-class, multi-purpose sports and entertainment arena in the heart of Brooklyn. It is the home of the NBA's Brooklyn Nets and WNBA's New York Liberty, while also hosting premier global concerts, marquee sporting events, and cultural programming year-round. The arena offers approximately 17,700 seats for basketball and up to 19,000 for concerts, supported by premium amenities including luxury suites and exclusive clubs.

Barclays Center is recognized for its iconic design, sustainability efforts, and ongoing capital investment to enhance the fan and artist experience.

• Operational Excellence:
  Lead all day-to-day arena operations, ensuring best-in-class safety, security, cleanliness, and event execution on both event and non-event days.
• Executive Leadership & Strategy:
  Serve on the Executive Committee, shaping enterprise strategy, operational priorities, and long-term planning.
• People Leadership & Culture:
  Develop and lead a diverse senior team across operations, engineering, security, event services, HR, IT, and guest services, fostering a high-performance, inclusive culture.
• Guest & Fan
  
  Experience:
  
  Champion a premium guest experience by aligning service standards, operations, and facility presentation with financial objectives.
• Safety, Security &
  
  Risk Management:
  
  Oversee safety, security, emergency preparedness, and crisis response in coordination with public agencies, unions, and internal partners.
• Capital Planning & Asset Management:
  Manage operating and capital budgets while overseeing infrastructure, major systems, and long-term asset planning.
• Facility Integrity & Presentation:
  Maintain the arena at best-in-class standards across public, premium, and back-of-house spaces, ensuring event readiness.
• Labor & Workforce Strategy:
  Lead union relations, labor negotiations, and contract compliance; partner with HR on workforce planning and performance management.
• Stakeholder & Partner Management:
  Serve as the primary operations liaison with promoters, touring partners, sponsors, vendors, and internal stakeholders.
• Continuous Improvement & Accountability:
  Drive innovation, operational efficiency, and performance measurement to improve safety, service, and financial results.

• Senior venue leadership experience, preferably as an AGM or equivalent, within a large-scale, multi-purpose arena, stadium, or major concert venue.
• 7+ years of progressive leadership experience in sports, music, or live entertainment venues of comparable size and complexity.
• Proven labor relations expertise, including successful negotiation and administration of Collective Bargaining Agreements and leadership of both unionized and non-union work forces.
• Demonstrated people leadership with a strong track record of building, developing, and retaining diverse, high-performing teams.
• Comprehensive operational acumen, including facility operations, capital planning, budget development, and personnel management.
• Strong stakeholder management experience, working effectively with team ownership, leagues, promoters, food & beverage partners, ticketing providers, and strategic vendors.
• Deep understanding of safety, compliance, and risk management, including OSHA, ADA (Titles II & Ill), and applicable federal, state, and local regulations.
• Ability to perform and lead under pressure, balancing competing priorities and tight timelines inherent in live sports and entertainment environments.
• Experience driving process improvement and scale, including workflow design, standardization, and operational efficiency across complex organizations.
• Creative and strategic mindset, able to support innovative ideas that enhance brand equity while aligning with ownership, company values, and business objectives.
• Exceptional organizational and time management skills with a bias toward execution.
• Bachelor's degree in Business, Sports Management, Hospitality, or a related field (or equivalent experience).

This role offers a base salary range of $250,000–$275,000, plus performance-based incentives, and a generous benefits package that includes medical, dental, vision,…