Client Operations Manager III

Overview

Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers a unique opportunity to enhance your leadership skills while driving impactful solutions for our clients. As part of our team, you'll experience career growth and mobility, supported by a culture that values collaboration and continuous improvement. Embrace the chance to make a difference and be rewarded with a fulfilling career journey.

Discover the benefits of joining a team that prioritizes both client and employee satisfaction.

• Oversee the daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of client inquiries and issues.
• Implement strategic plans to enhance service delivery, utilizing automation technologies and continuous improvement methodologies to optimize operational efficiency.
• Coordinate with various departments to ensure seamless client onboarding and support across different products and platforms.
• Apply anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding both the client and the institution from potential financial and reputational damage.
• Conduct regular team meetings to communicate performance objectives, provide training, and foster a culture of collaboration and innovation.

• Expertise in managing customer service operations, demonstrating proficiency in transaction processing and effective issue resolution, equivalent to 5 or more years of experience.
• Demonstrated ability to implement strategic plans and process improvements in a client operations environment.
• Experience in coordinating with multiple departments to ensure seamless client onboarding and support across various products and platforms.
• Demonstrated ability to manage a team, with experience in setting performance objectives, providing training, and fostering a culture of collaboration and innovation.
• Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and for delivering an excellent customer experience.

• BS/BA degree or equivalent military experience preferred, with experience in a financial services or banking environment.
• Developing ability to drive continuous improvement initiatives, lead project management efforts, and utilize presentation skills to communicate operational insights.
• Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.