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Operations Manager Program / Project Manager

CX BPO & WFM Programs Manager

Job in Brooklyn, Kings County, New York, 11210, USA
Listing for: Rent The Runway
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
    Operations Manager, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 87200 - 109000 USD Yearly USD 87200.00 109000.00 YEAR
Job Description & How to Apply Below
A leading fashion company in Brooklyn is looking for a Manager, CX BPO, WFM & Programs to oversee its customer experience teams. This role includes managing both onshore and offshore operations, ensuring high service quality, and optimizing workforce management. Candidates should have over four years of managerial experience, strong skills in CRM systems like Zendesk, and a passion for continuous improvement.

A hybrid work model is offered with competitive benefits and salary ranging from $87,200 to $109,000, based on experience.
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