On-Site General Manager

Overview

The General Manager is a member of the property management team responsible for managing 190 residential units, including LIHTC units, in Atrium at Sumner House. Rise Boro General Managers work on-site Monday to Friday, 9am–5pm. They are responsible for the overall maintenance and operation of the property and act as a liaison between Rise Boro and tenants.

Responsibilities include:

• Tenant Engagement
• Establish consistent high-quality customer service with tenants; engage in professional dialogue to resolve questions and concerns in a timely manner
• Maintain open communication with tenants pursuant to the Communications Policy; ensure tenants know how to reach appropriate staff and that all communications are posted in buildings as needed, including during emergencies and service disruptions
• Ensure timely completion of annual recertifications
• Refer tenants for supportive services or benefit entitlement support upon request
• Maintain tenant files
• Coordinate with Leasing Manager to ensure timely completion and collection of lease renewals
• Ensure proper follow-up with tenants on arrears 30 days past due by phone and letter
• Cooperate with Legal and Collections Department on other collections activities
• Building Operations
• Ensure buildings operate within budget
• Approve invoices under $1,000
• Collect rent payments and help residents sign up for Rent Cafe
• Assign work to maintenance staff as needed, in cooperation with Building Maintenance Supervisors
• Oversee turnover to ensure vacant units are ready for occupancy within 30 days of vacancy
• Perform move-in and move-out apartment inspections with tenants
• Coordinate with maintenance staff to address code violations and other repair concerns
• Review and submit Purchase Orders for supplies or equipment as needed
• Identify tenancy issues that may require legal referral and coordinate with the Legal Department
• Maintain communication with management and compliance teams during operational emergencies
• Occasionally be available to address emergencies outside of typical business hours
• Other duties as assigned

• Minimum of 2 years of experience in property management
• Bilingual (Spanish/English) strongly preferred
• Excellent oral and written communication and interpersonal skills, including ability to work with varying levels of staff
• Detail oriented
• Organized
• Ability to manage multiple working relationships
• Affordable housing management experience preferred
• LIHTC certification required within six months of hire
• Certified Housing Assistant Manager preferred
• Proficient with Microsoft Office Suite; intermediate to advanced Excel
• Knowledge of Yardi program preferred

• High School Diploma

EQUAL EMPLOYMENT OPPORTUNITY (EEO)/AFFIRMATIVE ACTION POLICY STATEMENT

It is the policy of Rise Boro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law.

This policy applies to all terms and conditions of employment, including recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. Rise Boro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation should be directed to the Human Resources Department.