Account Director, Healthcare; Oncology

Overview

FWD People is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non-profit sectors. We take pride in being our clients' trusted strategic partner — staying ahead of the curve, and leveraging our expertise and foresight to help them navigate change and seize opportunities. We approach every challenge with a commitment to innovation, excellence, and empathy and we seek the same qualities in our leaders.

As a fast-growing, senior team, we're excited to welcome more forward-thinking individuals who will help us drive growth, foster positive change within our client's industries, and have fun along the way.

• As the primary point of contact for senior clients and the internal leader of projects, responsible for the successful delivery of numerous fast-paced projects across 1-2 key accounts exceeding $2M yearly.
• Operate as both a strategic client partner and a project manager, overseeing project budgets and staffing plans, proactively identifying and addressing budgetary concerns and resource challenges.
• Oversee and guide the day-to-day activities of account managers and cross-functional project teams, ensuring high-quality assets and deliverables aligned with project goals and client expectations.
• Establish strong relationships and an in-depth understanding of clients, their industries, competitors' strategies, and market conditions to guide internal teams in collaboration with clients.
• Oversee quality control by reviewing and approving all assets before sharing with clients or partners to ensure they meet brand standards, client expectations, and quality benchmarks.
• Play a significant role in business development, seeking new opportunities and areas for organic growth with your accounts, and contributing to proposals and new business pitches.
• Become a specialist in clients' Legal and Regulatory review processes, ensuring clean submissions with prior learnings applied.
• Provide mentorship and support across projects, maintaining a roll-up-your-sleeves mentality to ensure clients are always supported.
• Contribute to agency best practice codification including process development and improvement.

• You have 10+ years of experience with a proven track record in account and project management roles. You’ve worked in a small- to mid-sized agency environment and have at least 4 years of experience with healthcare, diagnostics and/or biotech clients.
• You're a natural leader with experience working closely with executive teams and managing high-level client relationships, while driving and inspiring teams to deliver multiple high-value, fast-paced projects.
• You have demonstrated the ability to develop, grow, and extend meaningful client relationships, with a track record of driving growth and new business initiatives.
• You anticipate and identify potential bumps and challenges before they arise, ensuring proactive solutions and smooth project execution.
• You have concise written and verbal communication skills across all mediums, internally and externally.
• You are passionate about growth and excited about continuously expanding your skillsets and leading new initiatives.
• You are a self-motivated team player with a positive attitude, strong soft skills, and an entrepreneurial approach to problem solving in a fluid environment.

• Experience in oncology, immunology, neurology, or rare disease categories.
• Background working with biotech or small-to-mid-sized pharma clients.
• Familiarity with FDA guidance and promotional review processes.
• Experience leading business development initiatives or new business pitches.

• A natural leader who inspires teams to deliver exceptional work while building trust with senior client stakeholders.
• A strategic thinker who connects client business objectives to creative solutions and flawless execution.
• A proactive problem-solver who anticipates challenges and creates solutions before issues arise.
• A relationship builder who cultivates meaningful partnerships that drive growth and long-term success.

We are a senior team that champions integrity, adaptability, excellence,…