Vice President, Agency Compliance - Office of General Council

Vice President, Agency Compliance - Office of General Council

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Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

This position sits within the Agency’s Office of General Counsel, with at least monthly direct reporting to the Agency’s CEO/President, and quarterly reporting to the Compliance Committee of the Agency’s Board of Directors, with regard to agency wide risk assessment matters.

Reports To:

Chief Legal Officer

Location:

20 Snyder Avenue, Brooklyn, New York 11226

The person filling this position is expected to ensure appropriate and effective monitoring of existing procedures of program operations and delivery of services from both legal and regulatory compliance and quality assurance frameworks. This includes but is not limited to, collaborating with all levels of management and documenting program compliance and effectiveness, and initiating an agency wide risk assessment and quality improvement plan.

• Conduct internal program audits and risk assessments to ensure compliance with regulatory standards and assist in establishing methods to improve program’s efficiency and quality of services, as well as reduce vulnerability to fraud, waste and abuse.
• Ensure funder and/or oversight entity program operational requirements are adhered to and collaborate with management on the provision of quality services. Conduct site visits and workshops, which may include observing staff interaction with participants such as intakes, service plan creation, and reviewing case files for completeness, accuracy, and compliance.
• Record, aggregate, analyze and report results of program activity audits, identifying trends and root causes, and making recommendations for program or performance improvements.
• Identify gaps in program and staff performance and recommend, develop and/or conduct staff training to cure deficiencies and reiterate standards and enhance service practices.
• Create Standard Operating Procedures (SOPs) and/or Desk Guides for new and existing programs as needed.
• Assist with external audits conducted by funders and third‑party auditors.
• Report, escalate and/or investigate matters related to the program compliance, independent of any program interest in protecting its billing outcomes, including designing and coordinating internal investigations, and documenting, reporting, coordinating and pursuing any resulting correction action.
• Meet with the senior staff of programs under review to discuss any findings and implement changes and work collaboratively with program department management, external agencies and stakeholders to support compliance efforts and monitor remediation (Corrective Action) activities.

• Develop and maintain an annual report that provides an agency wide risk assessment, in at least general terms, as well as a thorough description of CAMBA’s Quality Assurance activities with an established Quality Improvement Plan (QIP) model.
• Develop and implement quality assurance tools to measure and assess the impact of systems, policies and protocols on operational efficiencies and program effectiveness.
• Prepare monthly and/or quarterly reports as appropriate for Senior Leadership and regulatory bodies.
• Report…