GIS Support Analyst

Our Fortune 500 customer is seeking an experienced GIS Application Support & Development Specialist to provide development and technical support across 1st, 2nd, and Tier 3 levels for an enterprise ArcGIS and ArcFM-based GIS environment. This role supports critical utility systems, contributes to minor enhancements and new development, and ensures the performance, stability, and availability of GIS applications supporting client’s landbase and enterprise operations.

• Provide development and technical support (Tier 1, Tier 2, and Tier
  3) for ArcGIS and ArcFM-based enterprise GIS systems and applications.
• Support cleint's Landbase applications, including new development initiatives and troubleshooting requests.
• Deploy ArcGIS Enterprise components, including Portal and Server, and administer ArcGIS Server sites.
• Perform system monitoring, performance tuning, and proactive issue identification.
• Publish GIS services and manage user roles, privileges, and access controls.
• Troubleshoot and resolve issues reported by end users of enterprise GIS applications.
• Coordinate with cross-functional teams including server support, security, database administration (DBA), and other technical groups.
• Provide regular ticket status updates and progress reporting to client subject matter experts (SMEs).
• Share best practices, lessons learned, and technical guidance with support teams.
• Participate in rotational support coverage, including flexible hours between 9:00 AM and 9:00 PM EST and weekend coverage as required.

• 5–10 years of experience administering, supporting, and developing ArcGIS applications.
• 5–10 years of experience administering and supporting ArcFM applications.
• Experience deploying ArcGIS Enterprise (Portal and Server) and administering ArcGIS Server sites.
• Strong experience with system monitoring, performance tuning, and service optimization.
• Experience publishing GIS services and managing user roles and privileges.
• Proven ability to troubleshoot complex technical issues and resolve end-user problems.
• Strong collaboration skills with the ability to work effectively across infrastructure, security, and database teams.
• Ability to understand technical requirements, support operational teams, and communicate status clearly to client stakeholders.
• Utility industry experience, particularly supporting electric, gas, or energy GIS environments.
• Experience with Windows Server administration and support.
• Experience using FME Suite for GIS Landbase activities.
• Strong documentation skills and ability to contribute to operational knowledge sharing.