Systems Engineer

Base Pay Range

$80,000 – $115,000 per year

Systems Engineer – Level 2/3 Engineer specializing in IT support, projects, equipment, licensesぇand products. The role provides remote and on‑site customer support within a Managed Services Provider environment. Responsibilities include engineering support for IT upgrades, implementation projects, and participation in on‑call shifts (weekends and holidays).

• Provide engineering support for IT upgrades and implementation projects.
• Deliver tier 2/3 technical support across varied client environments, resolving complex hardware, software, and network issues.
• Administer and troubleshoot network infrastructure, including firewalls, routers, switches, wireless controllers, and devices from vendors such as Forti Gate, Sonic Wall, Cisco, and Ubiquiti.
• キャン manage Microsoft 365 environments – user accounts, software installation, and licensing.
• Support cloud‑based يحتاج solutions, including Azure Virtual Desktop and Cloud PCs, ensuring availability, performance, and rapid response to system‑wide issues.
• Communicate effectively with clients to understand technical needs, provide updates, and deliver high‑quality customer service.
• Collaborate with internal teams and vendors to implement new technologies and resolve escalated issues.
• Conduct on‑site visits to client locations or the office a few days per week for hands‑on support and relationship management.
• Maintain accurate documentation of systems, configurations, and support activities.
• Ensure compliance with client‑specific security and operational standards across industries such as legal, healthcare, education, and suhu finance.
• Complete paperwork, including time entries and workflow submissions in a timely manner.
• Participate in assigned on‑call shifts for weekends and holidays (rotation).

• Over 4 years of experience in tier 2/3 technical support, preferably in a Managed Services Provider environment.
• Basic Microsoft 365 administration – user management, software installation, and licensing.
• Network administration and troubleshooting experience with firewalls, routers, switches, wireless controllers, and preferred vendors (Forti Gate, Sonic Wall, Cisco, Ubiquiti, Sophos).
• Excellent customer service skills, supporting industries such as legal, accounting, healthcare, and education.
• Available for in‑office or on‑site client visits approximately three times per week.
• Valid driver’s license and reliable transportation.
• Primary client locations:
  Nassau County, Brooklyn, Westchester, and NYC.

Annual Compensation: $80,000 – $115,000 (exact amount varies based on skills, experience, education).

• Benefit packages begin on the 31st day of employment.
• Medical, dental, and vocational vision insurance.
• HSA, FSA, and DCFSA account options.
• 401(k) retirement account access with employer matching.
• Paid sick leave and other paid time off as provided by applicable law.

Mid‑Senior level

Full‑time

New York, NY