Senior Director Human Resources

Posted Friday, January 23, 2026 at 8:00 AM

Hornblower Group
is a global leader in experiences and transportation.

Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well asferry and transportation services.

Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels.

Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information, visit

Reporting to the CHRO, the Sr. Director of HR is responsible for leading and managing HR functions across the Ferries and Concession division in the US. This role requires strategic leadership, exceptional interpersonal skills and a deep understanding of HR best practices to support the company’s workforce and organizational goals. They are responsible for developing and implementing strategies to attract, engage, develop and retain employees.

This role works to continuously improve the organization's Human Resources function by planning, implementing and evaluating employee relations programs that create a positive culture and an engaged workforce.

• HR Operations Management:
  Manage day-to-day HR operations, including payroll, benefits administration, and compliance with labor laws
• Develops and implements HR strategies and initiatives aligned with the overall business strategy
• Maintains strong partnerships with management team, establishing a valuable consultative role within the organization to become a trusted advisor
• Assists to develop and refine business and strategic plans in collaboration with the Senior Leadership team
• Collaboratively works with senior leadership team, operations managers and the Human Resources team to achieve continuous improvement
• Develops and implements effective recruitment strategies
• Oversees the talent acquisition process ensuring alignment with yearly labor budgets at all ports
• Leads the development, implementation, and coordination of policies, procedures and programs supporting critical HR initiatives including recruitment, retention strategy and compensation
• Develops and supports programming and strategies to enhance the employee experience and culture management
• Manages and supports crew employment programs including local programs required under NYC Ferry contract
• Actively manages compensation process; conducts job evaluations and market compensation surveys
• Participates as a key member of the company’s negotiations team and in partnership with labor relations counsel during collective bargaining
• Supports the HR partner in managing the collective bargaining agreement, as applicable
• Coaches’ management teams and leadership on how to explore and address employee disciplinary and performance issues in adherence with legislation, policies and procedures and collective agreements
• Provides frequent feedback to the operations leadership team about the status of candidates, onboarding, training activities, project updates and HR metrics
• Demonstrates extensive working knowledge of the federal and state labor laws
• Establishes appropriate controls to ensure compliance with payroll processes,…