Concierge Manager

Overview

As the Hospitality + Luxury Partnership’s Manager you will work at one of LIVunLtd’s luxury residential buildings to oversee the concierge services the resident tenants receive. The Hospitality + Luxury Partnership’s Manager will oversee day-to-day related concierge and facility functions, staff management, programming events and administer company policies and procedures. You will serve as the main point of contact for all things related to concierge requests and assist in managing the Lifestyle Associate/s.

The ideal candidate needs to be hospitality centric and have experience in event coordination/execution, concierge styled delivery, and the ability to curate local luxury vendor partnerships.

• Elite Hospitality delivery, Large Scale Facility Operations and Vendor Networking/Partnership Development
• Be the point of contact for resident’s use and lifestyle experiences in the amenities spaces
• Work with corporate Creative Team to coordinate programs, activities, classes, and events on property
• Ensure LIV approved branding assets are prominent on property
• Execute/Host on-site programming events and functions
• Reconcile and submit invoices for all purchases and expenses
• Discover, Develop and maintain strong relationships with local businesses, restaurants, and preferred luxury vendors, for use as resources or referrals to residents
• Complete and maintain a “Neighborhood Guide” for local businesses in proximity to the property
• Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working

• Ensure that all amenities facilities and components are operational for daily use
• Monitor package service and dry cleaning
• Log and assign maintenance requests to appropriate party
• Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment
• Ensure compliance with safety/emergency/incident/accident protocols
• Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences
• Training, educating, monitoring, and coaching on-site staff on all facility procedures
• Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.
• Reporting of applicable KPI’s for client updates, evaluation and performance tracking

• Promote and coordinate LIVunLtd’s personal training sessions, private instruction, and massage services for residents
• Display and stock marketing materials on-site provided by the Creative Team
• Relay client and resident group fitness programming feedback and requests to Fitness + Wellness Director

• Maintain daily and seasonal operations
• Hire, train and manage seasonal Lifeguard staff
• Monitoring Lifeguard attendance and performance
• Maintaining Department of Health daily, weekly and monthly recording on chemistry, system maintenance, and usage
• Report any issues or repair needs to property management, LIVunLtd management, pool service provider and all parties necessary to maintain compliance requirements
• Identify and propose repairs, annual maintenance and upgrade items

• Minimum 2-year experience in luxury hospitality, fine dining, high-end travel, or luxury retail
• In-depth knowledge of New York City and Brooklyn attractions, nightlife, restaurants, and shopping
• Enthusiastic, passionate and knowledgeable about the hospitality industry
• Thrive in a dynamic, fast paced environment
• Excellent verbal and written communication skills
• Superior time management skills
• Knowledge of multiple languages is an additional asset
• Knowledge of Building Link and Salesforce are bonus qualities
• Proficient in Google Suite
• Ability to work independently with remote supervision
• Ability to work with all levels of staffing, other management and clientele

Great opportunity for those with experience as a personal assistant, concierge, and event planner or those who have worked in guest services, member services, private membership clubs.

• Growth opportunities
• A…