Hospitality Team Member

Company:
Chick-fil-A Flatbush and Atlantic

Location:

Brooklyn, NY

Job Title:

Hospitality Team Member

Compensation: $16.50/hour - $19.25/hour

Operation

Hours:

5:30 am – 12:30 am (6 days a week, Monday
- Saturday)

As a Chick-fil-A Hospitality Team Member, you play a crucial role in the effectiveness of our team and the success of Chick-fil-A Flatbush & Atlantic. In selecting Chick-fil-A HTMs, we are looking for hard-working individuals who will share our passion for giving our Guests remarkable service and hospitality.

The mission of a Hospitality Team Member is to ensure guests feel our “L.O.V.E.” We accomplish this by focusing on the guests from the moment they arrive and throughout their experience at our store, providing each guest with a memorable, remarkable experience. Areas of responsibility include front counter service, which includes order taking, delivering meals to guests, and assisting with customers’ needs while maintaining a clean, attractive dining room environment with a welcoming atmosphere.

Monitoring and cleaning the restrooms, outdoor sidewalk, and entrance.

The job role includes being able to share and answer questions about the Chick-fil-A brand, food products, the CFA One app, and the current marketing campaign. All Hospitality team members are expected to work with their team with a collaborative spirit to strive for excellent performance in all areas. (Must be able to work within 5:30 am- 12:30 am). You must be a minimum age of 18+ years old for this job.

• Work your scheduled shifts and arrive on time every shift
• Arrive for your shift in full uniform: shirt, pants, belt, non-slip shoes, nametag, pen (TMs with long hair should have it pulled back into a ponytail/bun)
• Know the CFA corporate purpose statement, Core Values, and Vision
• Know and do the “Core Four”:
• Make Eye Contact with the Guest
• Smile Genuinely at the Guest
• Speak Enthusiastically to the Guest
• Stay Connected with the Guest
• Understand our strategy to “Winning Hearts Everyday”
• Operational Excellence
• Serve ‘Crave’ able Food
• Be Attentive and Courteous to Guests
• Be Surprisingly Fast
• Keep a Refreshingly Clean Restaurant
• Order Accuracy – 100% every time
• 2nd Mile Service
• Emotional Connections Marketing
• Keep a “sense of urgency” and a “pep in your step” when serving our Guests.
• When things slow down, know what you should be doing next – if you’re unsure, ask the shift manager.
• Giving up a scheduled shift will be rare.
• If you commit to a specific availability in the interview, we expect you to honor it.
• You will be trained in the “Chick-fil-A” way and strive to hold to that standard.

• On arrival for your shift, check the game plan (Setup Board) for your assigned position
• Stay focused on your assigned position and relevant duties, and strive to learn that position to the best of your ability.
• Always ask: “What is our Guest experience right now?” What can you do to impact and improve their experience?
• Provides a professional and friendly guest interaction, including Core 4, 2nd-mile service, and uses the language of hospitality throughout a guest’s experience
• Effectively takes orders and helps answer questions throughout a transaction.
• Ensures accuracy of orders, including proper food and condiments
• Communicate effectively with the kitchen and to the customer about wait times
• Provides a clean and inviting dining room environment, which includes tables, chairs, condiment bars, floors, floorboards, walls, windows, and ceiling
• Stays current on knowledge of marketing events and sampling to customers
• Stays current on a clear understanding of the menu
• Regularly suggestively sells items to customers
• Proficient with POS Technology. A front counter employee can answer POS technology questions, including CFA ONE, mobile ordering, gift cards, and Apple Pay.

• Complete FOH Initial New Hire Training
• Successful completion of 30, 60, 90-day, and annual evaluations
• Completion of any ongoing training assignments
• Cross-functional player for all FOH roles (Bagging, Desserts, Cashier, IPOS, DR Hosting, Opening, Closing, etc.)
• Meet Order Accuracy and Speed of Service goals
• Work Schedule and Secondary…