Extra House Attendant

Overview

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Position Overview

Work effectively as part of the Housekeeping service team to provide efficient and courteous service. Primarily responsible for, but not limited to, cleaning and maintaining all corridors, vending areas, elevators and landings and service areas on guest floors, ensuring hotel s standards of cleanliness; providing linen supplies for room attendants and stocking floor closets; delivering and retrieving items requested by guests and leaders;

and accounting for in-room private bar consumption and restocking.

• Perform general cleaning duties.
• Buff floors, shampoo carpets and furniture as needed.
• Communicate any room damages/issues to Engineering and Housekeeping Office.
• Occasionally move or rearrange guest furniture.
• Deliver mattresses, cots, and cribs to guest rooms.
• Strip guest rooms.
• Provide shoe shine service as needed.
• Report guest preferences to Housekeeping leadership team.
• Following proper Lost & Found procedures to ensure lost items are immediately reported when found.
• Check chemical containers.
• Remove in room dining service trays from guest floor landings to proper designated area.
• Speak with others using clear and professional language.
• Be a team player by supporting team to reach common goals and know, comply with, and enforce all hotel and departmental standards, policies, and procedures.
• Multi-task in special projects.
• Ensure all equipment and facilities are functioning properly and report any malfunctions according to standards.
• Inspect the rooms and report appropriately on their status.
• Clean, vacuum and dust the rooms to ensure that they are in a spotless nature for the occupancy of the guests.
• Take inventory of and restock in room private bars.
• Verify product dating and implement FIFO (first in, first out) rule to reduce waste or perishable items.
• Record consumed items in point of sale system to charge accurately.
• Inspect private bar centers for functionality and clean refreshment centers.
• Stock and maintain the private bar cart.
• Assist with unloading and storing of orders from the storeroom.
• Dispose of trash, straighten office, make keys, exchange dirty glasses and/or utensils, as needed
• Operate cart through guest floors to assigned rooms.
• Input real-time work orders via KYC and any guest concerns during interaction. Convey with clarity in KYC any and all guest opportunities.
• Perform any other reasonable projects and duties as requested by the leadership team.
• Consistently conduct oneself in a professional manner at all times and work professionally with colleagues and team leaders with a team minded approach.
• Attend pre-shift meetings to learn shift details, including property and guest expectations. Participate and attend all required meetings.
• Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times. Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service. Provide courteous, friendly and efficient service to all internal and external guests. Thank guests with genuine appreciation.
• Identify opportunities to optimize performance and create value by challenging existing processes; encouraging innovation and driving necessary change.
• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind. Immediate follow-up with a leader is expected.
• Establish and maintain open, positive, collaborative, and professional internal and external relationships. Develop lasting relationships with guests and to secure repeat business. Foster and promote a cooperative working…