Asst Front Office Manager - Overnight

Description

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.

We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

THIS IS AN OVERNIGHT ROLE, 10pm – 8am REQUIRED

Success awaits a hands‑on, personable, motivated, professional, and well-seasoned Overnight Assistant Front Office Manager to join our team. The ideal candidate is an experienced, high‑energy and empowered individual who will proactively provide consistent support and guidance to our guests and Front Office team.

• Provide direction and coordination for hotel personnel in the absence of the General Manager.
• Provides General Manager, Hotel Manager, and Director of Front Office with summary of activities during shift by preparing and distributing daily log. Communicates daily with department head regarding areas of concern.
• Assures safety of guests, employees, and property by working closely with hotel security. Assists with incident reports.
• Takes corrective action during emergencies. Displays excellent judgement and decision‑making skills. Communicates with General Manager regarding all emergencies.
• Follows End of Day / Night Audit checklist.
• Must have excellent front desk skill; have extensive knowledge of computer, emergency, and PBX/phone systems.
• Must be knowledgeable of hotel products, services, pricing, VIP guests, and events.
• Ensures all guests are being treated in a courteous manner while operating efficiently and meeting all brand and Forbes standards.

• Excellent problem resolution and decision‑making skills.
• Outstanding communication skills.
• Proactive approach to problem resolution, including: anticipating, preventing, identifying, and solving issues as needed. Contribute to short term and long‑term problem solving.
• Proficiency in English – multilingualism considered an asset.
• Understanding of accounting programs. Comfortable with math and audits.
• Multitasks and prioritizes department functions to achieve maximum efficiency and effectiveness.

• 3-5 years’ management experience – 1-year previous Front Office management experience required.
• Understanding of Microsoft Office (Excel, Word, Email) – experience with Opera Cloud is a plus.
• Flexibility to meet the demands of a 24‑hour operation.
• Must be able to maintain confidentiality of sensitive guest and colleague information.
• Maintain a high standard of personal appearance and grooming.
• Maintain regular attendance in compliance with hotel needs. Attend all hotel required meetings and trainings.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Salary Range: $70K