Concierge Manager

Address 532 Neptune Ave, Brooklyn, NY 11224, USA

Compensation $90,000.00 - $/year

As the Hospitality + Luxury Partnership’s Manager you will work at one of LIVunLtd’s luxury residential buildings to oversee the concierge services the resident tenants receive. The Hospitality + Luxury Partnership’s Manager will oversee day‑to‑day related concierge and facility functions, staff management, programming events and administer company policies and procedures. As the hospitality partner’s manager, you will serve as the main point of contact for all concierge requests and assist in managing the Lifestyle associate(s).

The ideal candidate will be hospitality‑centric, have experience in event coordination/execution, concierge styled delivery, and the ability to curate local experiences.

• Be the point of contact for resident use and lifestyle experiences in the amenities spaces
• Work with the corporate Creative Team to coordinate programs, activities, classes, and events on property
• Ensure LIV approved branding assets are prominent on property
• Execute and host on‑site programming events and functions
• Reconcile and submit invoices for all purchases and expenses
• Discover, develop and maintain strong relationships with local businesses, restaurants, and preferred luxury vendors for resident use and referrals
• Complete and maintain a “Neighborhood Guide” for local businesses in proximity to the property
• Dress professionally and maintain a polished appearance; wear corporate approved LIV apparel when applicable

• Ensure that all amenities, facilities and components are operational for daily use
• Monitor package service and dry cleaning
• Log and assign maintenance requests to the appropriate party
• Oversee day‑to‑day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment
• Ensure compliance with safety, emergency and incident protocols
• Maintain effective communication with residents, supervisors, building management and ownership to keep them apprised of club operational needs and occurrences
• Train, educate, monitor and coach on‑site staff on all facility procedures
• Report issues to property management such as HVAC, lighting, plumbing, painting and applicable KPI’s for client updates, evaluation and performance tracking

• Promote and coordinate LIVunLtd’s personal training sessions, private instruction and massage services for residents
• Display and stock marketing materials on‑site provided by the Creative Team
• Relay client and resident group fitness programming feedback and requests to the Fitness + Wellness Director
• Maintain daily and seasonal operations
• Hire, train and manage seasonal lifeguard staff
• Monitor lifeguard attendance and performance
• Maintain Department of Health daily, weekly and monthly records on chemistry, system maintenance and usage
• Report any issues or repair needs to property management, LIVunLtd management, pool service provider and all parties necessary to maintain compliance requirements
• Identify and propose repairs, annual maintenance and upgrade items

• Minimum 2‑year experience in luxury hospitality, fine dining, high‑end travel or luxury retail
• In‑depth knowledge of New York City and Brooklyn attractions, nightlife, restaurants and shopping
• Enthusiastic, passionate and knowledgeable about the hospitality industry
• Thrives in a dynamic, fast‑paced environment
• Excellent verbal and written communication skills
• Knowledge of multiple languages is an additional asset
• Knowledge of Building Link and Salesforce are bonus qualities
• Proficient in Google Suite
• Ability to work independently with remote supervision
• Ability to work with all levels of staffing, other management and clientele

Great opportunity for those with experience as a personal assistant, concierge, and event planner or who have worked in guest services, member services, private membership clubs.

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation…