Residential Aide

Reporting to the Shift Supervisor, the Residential Aide will assist in ensuring effective service delivery. The Residential Aide will provide staff support and maintain program stability by providing assistance and monitoring the premises. The Residential Aide will be expected to engage with individuals experiencing homelessness as well as with Program and Outreach staff.

ESSENTIAL DUTIES:

Monitor the area and provide resources to clients
Maintain a welcoming, safe, stable environment for clients
Make hourly rounds within and outside the facility to ensure safety and security
Incident management:
Report and document incidents, crisis interventions, communicate with on-call management team
Record keeping including documentation of daily attendance, shift report, visitors, writing progress notes
Greet people entering the site, determine nature and purpose of visit, and direct or escort them to specific destinations
Circulate among residents, visitors, or employees to preserve order and protect property
Complete intakes, and property searches as needed, distribute mail
Accept and log all food deliveries and serve meals to clients. Willingness to complete food safety course
Screen residents and visitors and packages to prevent passage of prohibited articles into residence
Use company vehicle to transport clients to and from appointments in the community and as directed by program management
Provide relief support for 311 operations
Facilitate onsite laundry and shower resources for clients
Perform other related duties as assigned

MINIMUM QUALIFICATIONS:

Two years of related experience
Proficiency with Microsoft Office Suite required
High School Diploma or General Education Degree (GED), Associates degree preferred
CPR and First Aid certifications a plus
Experience working with individuals experiencing homelessness and/or mental health or substance use issues is a plus
Valid NY, NJ, CT, or PA driver's license with a good driving record, as defined by Breaking Ground is preferred