Director of Operations

About Elite

Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. We hire qualified nurses, home health aides and caregivers who are licensed, insured and cleared with extensive background screening. Our caregivers are known for warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients.

We work within the community to provide quality home care for individuals in need and are committed to providing our clients with the best possible and most compassionate care.

The Director of Operations plays a pivotal role in maintaining operational efficiency, driving performance and growth, and delivering high-quality customer service to our members. Responsibilities include overseeing recruitment, scheduling, and coordination efforts while ensuring compliance with regulatory standards and company policies.

• Ensure the smooth and efficient operation of the branch location, overseeing daily activities to optimize performance and resource utilization.
• Develop and implement strategies to drive performance and achieve growth targets, fostering a culture of excellence and accountability within the branch team.
• Lead the recruitment process for field staff, collaborating with HR to attract, select, and onboard qualified candidates who meet the organization s standards.
• Supervise the scheduling and coordination department, ensuring efficient scheduling of resources and timely delivery of services to meet client needs.
• Champion a customer-centric approach, ensuring that all interactions with clients reflect a commitment to providing exceptional care and service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and work collaboratively with all team members in the accounting department. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor s degree in healthcare administration, business management, or related field preferred.
• Minimum of 3 years of experience in a managerial role, preferably in the healthcare industry, demonstrating strong leadership and team-building skills.
• Above-average interpersonal skills with the ability to inspire and motivate staff, build rapport with clients, and collaborate effectively with internal and external stakeholders.
• Excellent verbal and written communication skills, with the ability to convey information clearly and persuasively.
• Knowledge of healthcare operations, regulations, and industry trends.
• Proven track record of driving performance improvements and achieving business objectives.
• Strong organizational and problem-solving abilities, with the capacity to prioritize tasks and make sound decisions under pressure.
• Commitment to upholding ethical standards and fostering a positive work environment.

On-site Monday - Friday

• Medical Insurance
• PTO & Sick Time
• Referral Program

The hiring range for this position is $-$ annually. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.

Equal opportunity employer:
House Works, LLC and its Family of Companies do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.