Temporary Medical Associate - Red Hook,Brooklyn Job Brooklyn area,New York USA,Healthcare

Position Summary

We have an exciting opportunity to join our team as a Temporary Medical Associate – Red Hook, Brooklyn. In this role, the Medical Associate performs supportive services to providers and clinical staff in the care of patients in the ambulatory care setting in accordance with the policies and procedures of FHC.

Job Responsibilities

Demonstrates knowledge and skills necessary to provide care based on physical, psychosocial, educational, safety and age‑related criteria pertinent to the patients served in his/her assigned area.

Registration functions in accordance with registration policies, including:

Responsible for patient check‑in and check‑out.
Translation needs & documentation.
Gathers all patient demographic related data and materials from patients and/or their representatives.
Verification of primary care provider.
Verification of site indicator.
Obtains insurance information (, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.
On subsequent visits, asks them to verify demographic info and makes any necessary edits.
Web enable all eligible patients for the patient portal.
Ensure patients review and sign electronic patient related documents including consent, financial agreement, HIPAA, HIE, etc.
Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
Scans all necessary documents (insurance cards, lab requisitions, faxed reports, etc.) into the intake EMR system.

Greets all patients, family or other related individuals while maintaining excellent customer service and professionalism at all times. Includes observes and alerts the nursing staff of patients who appear in need of urgent care.

Retrieves laboratory and ancillary test results from the computer or contacts the lab for retrieval of the information for the providers.

Completes, retrieves and/or prints patient forms and attends staff meetings and reviews/signs minutes of meetings not attended. Maintains competence through in‑service and educational programs.

Check‑out functions in accordance with discharge policies, including:

Checks for completeness of encounter forms and prescriptions.
Verifies insurance and creates follow‑up appointments or manual recall in accordance with provider instructions.
Creates appointment for specialty services (including radiology) and ensures referrals are in place.
Prints all necessary documents for patients to take home: AVS, referrals, lab/rad forms.
Distributes Metro Cards when appropriate and reconciles with supervisor as requested.

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Effectively reviews patient MPI data to ensure that the correct patient is selected for registration or appointment scheduling.

Demonstrates EMR competency and has ability to handle emergency situations.

Obtains vital signs, height, weight, head and chest circumferences and documents accurately as needed in addition to performs venous phlebotomy/blood draws – general medical assistant functions.

Works in conjunction with the healthcare team, participating in site improvement efforts and accepting coverage assignments. Maintains cooperative and professional relationships with providers, nurses and office and clinical staff. Understands integral role as part of healthcare team and is an active participant regarding patient workflow and barriers to care and safety concerns.

Monitors inventory of front desk supplies (paper, appointment cards, etc.) and communicates to supervisor or manager when to reorder/restock.

Financial functions in accordance with financial policies, including:

Insurance eligibility verification at every visit.
Collects co‑pays, deductibles, self‑pay fees according to self‑pay rates when applicable.
Determines eligibility for uninsured patients for other financial programs and assists with application completion.
Performs cashiering tasks as assigned.

Telephone functions in accordance with telephone policies, including:

Answers phones timely in a pleasant and professional manner including identifying facility name and registrar’s first name.
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Temporary Medical Associate - Red Hook, Brooklyn