Front Desk Coordinator

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient s appointment.

You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Be responsible for obtaining and filing patients  charts, and assisting our patients as needed
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient s privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through Next Gen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments
• Responsible for the opening and closing procedures of the office as needed
• Assist in comforting the patients and maintaining the reception area
• Other administrative tasks as needed

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferred
• Strong computer knowledge and windows program including Microsoft word/excel

• Bilingual (English/Spanish) required
• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Exceptional organizational and time-managements skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

• Monday - Thursday, 11am - 8pm & Saturday 9am - 1pm

Pay: $18/hour