Per Diem - Medical Assistant; FGP Brooklyn, Cardiology

Position Summary

NYU Grossman School of Medicine invites a Per Diem Medical Assistant to support physicians, Advanced Care Practitioners and nurses. The assistant validates patient identifiers, prepares exam rooms, measures vital signs, draws blood, collects lab samples, schedules appointments, answers phone calls and performs data entry.

• Escorts patients to exam rooms.
• Cleans and stocks exam rooms.
• Measures and records patient vital signs.
• Obtains and processes blood samples as per NYULH policy.
• Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR.
• Promotes a positive patient experience.
• Communicates effectively with providers and administrative staff, escalates issues.
• Answers phone calls.
• Reviews and responds to inbox messages.
• Follows up on Rx refill requests.
• Assists physician with patient intake and transcribes visit into EPIC.
• Performs other duties as needed.
• Completes necessary intake including patient vital signs and other tests within defined scope of practice.
• Validates patient medical record when accessing and updating information, including patient name and date of birth.
• Assists with maintaining patient flow to and from exam rooms and treatment areas.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicates the functionality and purpose of MyChart to patients during intake.
• Ensures appropriate translation services are in place prior to the start of visit.
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure.
• Performs point of care testing such as EKG, glucose testing, pregnancy test, urinalysis, following organizational policy & procedure.
• Preps the appropriate patient encounter ensuring all relevant information is up-to-date.
• Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history.
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
• Supports best practice workflows for MIPS by updating medical records with patient vital signs and histories.
• Maintains patient privacy as it relates to HIPPA standards.
• Handles appropriate patient calls and documents outcome of all patient communications as needed.
• Refers all clinical questions/concerns to RN/Provider.
• Assists with inbox message management including any necessary tasks related to patient medical advice requests as per best practices.
• Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care.
• Assists physicians with procedure and/or set-up according to the specialty where necessary.
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed.
• Cleans and sterilizes designated equipment after use.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit.
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
• Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care.
• Assists with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal.
• Accompanies physician into exam room and transcribes history and all required elements of the encounter.
• Documents patient orders including laboratory tests, radiology tests, medications, etc.

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES.
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