Retention Specialist

Retention Specialist page is loaded## Retention Specialist locations:
NY HRA PACE Brooklyn time type:
Full time posted on:
Posted 27 Days Agojob requisition :
R-100128
*
* Job Description:

** As Retention Specialist, you will provide support and assistance to program clients in all areas related to gaining and/or retaining employment and career advancement. You will also focus on job retention follow-up and support.

Pathways for Access to Careers and Employment (PACE) Workforce Development Program focuses on maximizing education, training, and career exploration for participants so they can develop well-rounded and adaptable skills that will position them for success across multiple industries and roles and connect them to employment that align with their interests and goals.

Successful Elements:
· Focus on one-on-one outreach and follow-up to ensure job retention which includes overseeing client activities and assisting with workshop schedules
· Accurately complete required documentation for enrollment including individualized assessment of work, family and personal development needs and opportunities
· Build professional one-on-one working relationships with clients to assist in eliminating challenges that are hindrances to obtaining and retaining employment
· Provide referrals to appropriate community service or social service agencies when needed
· Encourage clients to participate in and follow through with planned activities as outlined in contract with funding agency including creating solutions to client attendance problems
· Maintain organized database of clients and keep detailed documentation of all contacts with clients as specified by contractor
· Share information with appropriate staff and/or funding agencies
· Provide consistent and comprehensive case management and follow-up, ensuring that post-placement contacts are made as required by specific contract including coordinating with client retention services and accommodating client work schedules
· Assist in the preparation of project reports as needed
· Help to ensure that positive outcomes and goals are met as required by contract
· Other opportunities as available

Experience Requirements:
· Ability to prioritize tasks and document visits and contacts
· Demonstrated telephone, computer, and written communication skills
· Ability to maintain flexibility as needs of contract or contractor require
· Sales or marketing experience an asset
· A working knowledge of Microsoft Windows, Word, and Excel

Education Requirements:

· Bachelor’s degree or equivalent experience

Bring your expertise to EDSI where you will be able to live our values every day:
Show Up, Smile and Support!

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr