Program Operations Specialist

Position: Program Operations Specialist 1
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Review Vacancy

Date Posted 01/15/26

Applications Due
01/30/26

Vacancy ID207398

* Basics

* Schedule

* Location

* Job Specifics

* How to Apply

NY HELPYes

Agency People With Developmental Disabilities, Office for

Title Program Operations Specialist 1

Occupational Category Other Professional Careers

Salary Grade
18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $70951 to $89138 Annually

Employment Type

Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 40

Workday

From 8 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Kings

Street Address 750 Vandalia Ave

Regional Field Office 4 - SPSRFO - Waiver & Enrollment

City Brooklyn

StateNY

Zip Code
11239

Duties Description POSITION

DESCRIPTION:

This position will serve as a Program Operations Specialist 1 (POS1) for a division of the Service Access Program Implementation and Stakeholder Support
- Regional Field Office (SPSRFO). Divisions within the Regional Field Office include the following:
Service Access (Front Door and Waiver Services), Eligibility, Self-Direction, Housing, Crisis, Property/Development, Fiscal, and Quality Management/Technical Assistance.

Through the five Regional Field Office(s) with OPWDD over 130,000 individuals are supported through collaboration and engagement with over 700 voluntary providers, 6 State Operated Development Disabilities Service Operation Offices, and 7 Care Coordination Service Organizations. Region Field Office oversight encompasses 13 specific districts throughout NYS as noted below:

Regional Field Office 1 has oversight in Finger Lakes and Western NY

Regional Field Office 2 has oversight in Sunmount, Central NY, and Broome

Regional Field Office 3 has oversight in Capital, Taconic and Hudson Valley

Regional Field Office 4 has oversight in Manhattan/Bronx (Metro), Queens, Brooklyn and Staten Island

Regional Field Office 5 has oversight in Long Island

Under the supervision of the Unit Supervisor, the function of the position provides essential services for the Regional Field Office and coincides with the expectations of the core mission of OPWDD to provide necessary services to individuals with disabilities. As a Unit Liaison, the incumbent will perform administrative duties related to the operation of the Waiver Unit, including reviews of service amendment request tool (SART), service authorization and participating in weekly quality review team meetings.

Travel within the Region may be required, as well as intermittent travel to other areas of the state.

DUTIES and RESPONSIBILITIES

* Have proficient computer skills including data entry, use of databases, spreadsheets, and Microsoft products such as word, TEAMS and SharePoint.

* Assist the Department Lead with receiving, reviewing, and processing service requests, this may include requests for waiver services via authorizations and/or amendments.

* Maintain knowledge and understanding of OPWDD policies and procedures. Review ADM's, Protocols, Policies and Procedures as released and conduct training and ensure implementation. Emphasis in Self Direction, HCBS Waiver Services and Family Support Services is necessary.

* Represents the Regional Field Office in local & statewide meetings regarding OPWDD Services and changes in the service delivery systems.

* Assist and Participate in any Regional Office Quality Review and Quality Assurance as related to OPWDD service authorization

* Participate in local and statewide meetings and other trainings and work groups as indicated.

* Foster effective collaboration and communication with individuals, families, Care Coordination Organizations, agencies, Local Government Units and other community stakeholders.

* Participate in the regular maintenance of the Regional Field Office's Policy and Procedural Manual.

* Provide technical assistance to Care Coordination Organizations and OPWDD provider agencies as needed.

* Process OPWDD Service Terminations as necessary

* Assist with OPWDD Enrollments, Track Service requests and authorizations, Monitor TABS Reports as necessary, and/or Process DDP1s via CHOICES as related to Department Services

* Participate in Statewide Community of Practice (COP) Calls

* Travel/Site visit to programs and agencies may be required

* Additional tasks/duties/projects as assigned

Flexibility as needed to accommodate late meetings, travel and/or to complete…