Supervisor of Front Desk Dental - Sunset Terrace, Brooklyn

Family Health Centers at NYU Langone is the largest federally qualified health center network in New York State and the second largest in the nation. The network includes eight primary care sites, 40 school‑based health centers and dental clinics, four day‑care centers, the nation’s largest dental residency program, New York State’s largest behavioral health program, 12 community medicine sites providing comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and social support programs.

At NYU Langone Health, equity and inclusion are fundamental values and we strive to be a place where faculty, staff, and students of all identities can thrive.

Position Summary: The Supervisor of Front Desk Dental – Sunset Terrace, Brooklyn – oversees and manages the clinical and financial operations of the dental site, works in close collaboration with the Dental Director and site leadership to accomplish quality of care and patient access goals, and is responsible for financial and operational goals.

• All other duties as assigned
• Responsible for ensuring all visits are appropriately entered into system and sent ready for billing
• Ensures that the Dental Electronic Record system functions properly
• Oversees scheduling to ensure adequate staffing
• Resolves patient complaints and monitors patient and staff satisfaction
• Responsible for carry out marketing outreach and health education activities to promote patient compliance and access to care
• Collaborates with FHC Leadership and RED+F to ensure the safety and comfort of patients and employees and enforcement of emergency action plans when necessary
• Offers recommendations to FHC Leadership and MCIT that enhances the clinical operations and business activities with the dental site
• Ensures clinical and administrative information systems operate effectively and efficiently in collaboration with MCIT
• Plans, develops, directs and monitors initiatives to improve and maintain desired performance targets in the areas of patient care, clinical and financial operations, revenue cycle, patient experience and quality performance
• Assists the Clinical Director in the development of the vision and strategic plans as well as executes the recommendations and initiatives set by leadership
• Plans, directs and coordinate the day‑to‑day activities of the site

• Bachelor’s degree and at least three (3) years of supervisory experience in customer service, front‑end operations, and/or billing required. Dental experience preferred.
• Good oral and written communication skills
• 3+ years of supervisory experience
• Good interpersonal skills
• Ability to present ideas in user‑friendly language
• Highly self‑motivated and directed
• Keen attention to detail
• Strong customer service orientation
• Experience working in a team‑oriented, collaborative environment

• Spanish speaking
• Strong knowledge of DENTRIX
• EPIC experience a plus
• 3+ years of FQHC experience

Qualified candidates must be able to effectively communicate with all levels of the organization.

Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,350.00 – $64,350.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.