Cash Management Representative

Description

Impact

Supports Cash Management products, assuring compliance and effective operations for an excellent customer service, increasing the reputation of the Bank.
Responsibilities

Responsible for providing exceptional customer service to our customers, partners and prospects. Tailors solutions and offers recommendations to fulfill customer needs. Will support the drive and coordinate all aspects of the cash management services. Understands and complies with internal policies and procedures and all required regulatory procedures. Supports the banks business development plan and growth goals.
Essential Functions

Develops an understanding of the core processing system and any ancillary modules required to support cash management (Remote Deposit Capture Channels, ACH & Wire Origination, Positive Pay, etc.).

Responsible for reviewing and implementing Cash management products.

Responsible to maintain and update customer information and verifies the accuracy and veracity of the information in the system.

Respond and follow up on internal and external customer inquiries about Cash Management Services.

Assists customers in their daily ACH & Wire file origination with any questions or concerns.

Assists and processes Cash Management workflow requests, such as Remote Deposit Capture, ACH & Wire Origination access and limit increases etc.

Coordinates with Director of Cash Management Services, to assure a successful implementation of current and new Cash Management Products.

Works closely with Director of Cash Management Services to develop an understanding of how products and services work and how we can meet individual customer needs.

Works closely with the Branches to provide support for the Business Online Banking, as well as, Cash Management Services functionality from implementation to customer support.

Performs account analysis duties from application to completions of Cash Management requests.

Elaborates and prepares reports related with Cash Management Products. Customer's profitability, track services,

Designs and implements proper disclosures while working with compliance for accuracy.

Researches and understands current and new regulations that may apply to the Cash Management customer base or service including government entities and not-for-profit relationships.

Responsible for developing and implementing policies and procedures related to Cash Management products.

Ancillary Functions

Assures adherence to Bank policies and procedures and federal and state regulatory requirements.

Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed.

Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Mandatory Training Curricula

Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details.

Competencies (refer to Competencies Library)
Skills

• Clearly communicates in English, Bilingual is helpful
• Proficient reading, writing, grammar, and mathematical skills
• Proficient interpersonal relations and communicative skills
• General knowledge of retail banking procedures and regulations
• Knowledge of banking regulations
• Moderate PC skills, including working knowledge of Microsoft Office software
• Self-motivated with a demonstrated aptitude and desires for sales
• Comfortable with technology:
  Smartphone, Online Banking, Remote Desktop Capture, ATM etc.

Physical Demands

The physical and related demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job is mostly sedentary in nature but may occasionally involve lifting files and other materials that weigh up to 20 lbs. Employees in this job must be able to work in an office environment during regular business hours where they come into regular and frequent contact with internal and external customers and other members of the public.

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