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HelpDesk/Support Customer Success Mgr./ CSM Technical Support

Strategic Customer Success Manager — AI Billing

Job in Brooklyn, Kings County, New York, 11210, USA
Listing for: Orb
Full Time position
Listed on 2026-01-25
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
A cutting-edge AI and software company in Brooklyn is seeking a Customer Success Manager to join their team. The ideal candidate will manage customer relationships post-contract, ensuring successful onboarding and maximizing value from services. Applicants should possess over 5 years of experience in customer-facing roles, excellent communication skills, and familiarity with cloud technologies. This role supports an innovative team with a hybrid work culture, emphasizing character-driven success and engagement with engineers.
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