Customer Service Representative

Overview

Our client, a food distribution company, is seeking a reliable and customer-focused Customer Service Representative to join their food distribution team.

This role is responsible for handling inbound customer calls, resolving order and delivery issues, maintaining strong customer relationships, and supporting light sales efforts by reactivating inactive or low volume customers.

• Answer incoming phone calls and emails from customers in a professional and friendly manner
• Assist customers with delivery schedules, order status, pricing questions, and product availability
• Resolve customer concerns related to order accuracy, product quality, and delivery issues
• Make updates to existing orders, including adding or adjusting products as requested
• Communicate with sales, warehouse, and delivery teams to ensure timely issue resolution
• Proactively reach out to inactive or low activity customers to reintroduce products and services
• Identify opportunities to upsell or increase order sizes when appropriate
• Accurately document customer interactions and updates in the system
• Maintain a high level of customer satisfaction and account retention

• Previous customer service experience, preferably in food distribution, logistics, or wholesale
• Strong phone communication and interpersonal skills
• Ability to handle multiple tasks and stay organized in a fast paced environment
• Problem solving mindset with attention to detail
• Comfortable making outbound calls to existing customers
• Basic computer skills, experience with order entry or CRM systems is a plus
• Sales or account management experience is a plus
• Familiarity with food service customers such as restaurants, caterers, or retailers is a plus
• Ability to build rapport and long term customer relationships

Brooklyn, NY

$75,000 per year