Chief of Staff to Chief Operating Officer

The Chief of Staff to the Chief Operating Officer (COO) will support the COO in executing the operational priorities for Heartshare. The role is responsible for driving operation projects and cross-functional initiatives, improving operational effectiveness, and ensuring alignment with strategic goals and priorities.

Primary Responsibilities and Essential Functions of Position

Strategic Planning and Execution

• Partner with the COO and senior leadership to advance organizational strategic priorities and initiatives within operations.
• Assist in identifying critical operational issues, risks, and potential roadblocks to achieve strategic goals.
• Work collaboratively with COO direct reports and other leaders to track and monitor the progress on department specific priorities, ensuring accountability and timely execution.
• Lead and manage complex, cross-departmental projects on behalf of the COO, including coordinating with internal stakeholders, defining scope, timelines, deliverables, and success metrics.
• Support business development efforts for new initiatives and program expansions, tracking milestones, identifying risks, and ensuring timely resolution of barriers.

Operational and Executive Support

• Assess current operating environments and identify opportunities to improve systems and workflows. Identify new and emerging technologies that will streamline processes and optimize productivity across the division.
• Build partnerships with executive leaders to support operational alignment and implementation of new strategies.
• Assist the COO in ensuring department level objectives, goals, and KPIs are met.
• Provide support with preparing high level insight, analysis and recommendations on organizational performance to executive leadership.
• Schedule meetings and prepare materials and briefings for executive level audiences, including the Board of Directors and executive leadership.
• Attend meetings with the COO to record minutes and communicate action items.
• Respond to inquiries and attend meetings as needed on behalf of the COO to ensure continuity and clarity in decision making.
• Maintain confidentiality, provide clear and consistent communication, and perform in a manner that reflects and advances the mission and values of Heartshare.
• Undertake special projects, initiatives, and additional duties as assigned by the COO and/or President & CEO.

• Bachelor's degree.
• Five (5) years of experience in project management or similar role supporting executive leadership.
• Experience in planning and leading strategic initiatives.
• Excellent written and verbal communication skills.
• Advanced Microsoft Office Suite (Outlook, Excel, PowerPoint) skills.
• Experience using project management tools.
• Must be detail-oriented and highly organized.

Benefits

At Heart Share we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Paid vacation, sick, personal days, and holidays.
• Retirement plans with employer contribution.
• Health, dental, vision, and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending accounts (Dependent Care, Medical, Parking, and Transit).
• Employee appreciation programs and events.
• Tuition assistance program.
• Professional development opportunities.
• Wellhub discount
• Verizon Wireless discount.
• BJs membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.

Heartshare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves.

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

#INDHP