Investigator, Operational Excellence, Account Integrity and Security

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range: $91,000.00 - $

As a key contributor to our fraud prevention efforts, this role is all about making our operations better. We are looking for someone who will be leading projects focused on excellence, such as quality assurance (QA), performing key enforcement reviews, and analyzing fraud data to spot trends. You will handle tricky, complex fraud cases, propose and implement improvements for our tools and processes, and ensure we translate fraud trends you discover into practical, positive changes in how we work.

This is a full-time position reporting to the Risk and Fraud Operations Manager for the Account Integrity & Security vertical. In addition to salary, you will be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Depending on where you are located in the United States, your work mode will be Local Hybrid, Regional Hybrid or Remote. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

Our Risk & Fraud organization is structured into four areas of focus:
Account Integrity and Security, Merchant Risk, Transaction Fraud, and Marketplace Fraud. While we operate as one connected Risk & Fraud team, this role sits within Account Integrity and Security, where we focus on protecting Etsy accounts from compromise and abuse. This team works to prevent account takeovers, enforce platform policies, and safeguard the trust and safety of our marketplace by strengthening identity signals, clustering related accounts, and ensuring the overall integrity of user accounts.

• Drive the strategy and execution for a specific operational excellence area (e.g., Quality Assurance or BPI).
• Lead complex fraud investigations and provide subject matter expertise on difficult cases.
• Analyze broad fraud trends and translate them into process or detection improvements.
• Mentor and upskill investigators through calibrations, training, and documentation.
• Represent operational needs to cross-functional partners during product or policy changes.
• Of course, this is just a sample of the kinds of work this role will require. You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

• 3+ years of fraud operations experience with a proven track record of managing complex investigations.
• Experience leading operational excellence initiatives, such as Quality Assurance (QA) or Business Process Improvement (BPI).
• Proficiency in SQL and data visualization tools such as Looker or Tableau to extract actionable insights.
• Strong communication and leadership skills to mentor investigators and represent the team to partners.

Whats Next:
If youre interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if youd like. As we hope youve seen already, Etsy is a place that values individuality and variety. We dont want you to be like everyone else -- we want you to be like you! So tell us what youre all about.

Our Promise:
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law.

If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.