Park Operations + Systems Specialist

Overview

JOB OVERVIEW
The Park Operations + Systems Specialist plays a key role in supporting the Prospect Park Alliance’s operations by leading, managing, and advancing the implementation and use of the Alliance's asset management system. Reporting to the Chief of Park Operations + Capital Planning, this position ensures that operational data is effectively collected, managed, and analyzed to support decision-making, reporting, and long-term planning.

The Specialist will collaborate with operations, capital, landscape management, facilities and other teams to develop data-driven solutions that enhance efficiency and improve park management.

• Lead and support the implementation and ongoing integration of Open Gov into park operations workflows, including staff training and troubleshooting.
• Serve as the primary administrator for Open Gov, ensuring system functionality, accuracy, and ease of use for staff.
• Collaborate with Landscape and Facilities Management to capture, analyze, and report operational data to guide planning, budgeting, and resource allocation.
• Develop and produce recurring and ad-hoc reports, dashboards, and data visualizations for senior leadership and operational teams.
• Partner with the Chief of Park Operations + Capital Planning to identify and implement improvements to operational systems, including opportunities for Open Gov integration with other platforms.
• Provide technical support to field staff on system use, mobile access, and data entry to ensure accuracy and consistency.
• Monitor system performance, identify issues, and recommend or implement solutions in collaboration with internal teams and external vendors.
• Maintain accurate records of park assets, maintenance activities, and operational metrics.
• Contribute to special projects and process improvements that strengthen efficiency and accountability across the Park Operations team.

• Associate’s or Bachelor’s degree in Business Administration, Data Management or a relevant discipline is preferred but not required
• Minimum of 3 years of experience in operations, systems management, or a related field; experience in park management, facilities, construction, or landscape operations preferred.
• Strong technical skills with experience implementing and administering Open Gov or other asset/work order management systems required.
• Proficiency with Open Gov or other enterprise-level asset management platforms strongly preferred.
• Demonstrated ability to analyze data and produce actionable reports, dashboards, and data visualizations.
• Excellent project management, problem-solving, and troubleshooting skills with the ability to support both technical and non-technical users.
• Strong communication and collaboration skills with experience in training and supporting staff across departments.
• Highly organized, detail-oriented, and able to manage multiple priorities effectively.
• Valid Driver’s License

• Passion for the Alliance Mission & Core Values: A passion for public parks and environmental conservation combined with a commitment to treating others with respect, appreciating individual differences, and embracing the values of diversity, equity, and inclusion
• Ethics & Integrity:
  Earns the trust and respect of others through a consistent commitment to integrity, honesty, and professionalism in all interactions
• Decision Making & Problem Solving:
  Alerts others to possible problems in a timely fashion. Seeks support to solve problems. Offers possible solutions. Acts on solutions selected and decisions made as directed
• Job Knowledge:
  Demonstrates a strong area of expertise in managing operational systems and applies data-driven insights to improve efficiency, reporting, and decision-making across park operations
• Results & Impact Focus:
  Ability to set priorities, meet deadlines, and is highly motivated to produce high-quality work and achieve desired outcomes and results consistently
• Communication:
  Superior oral and written communication skills with the ability to positively engage with and impart key information to members of the public
• Customer Service:
  Exhibits a strong…