Operations Manager

Overview

Description

• UKG Platform Mastery:
  Deep expertise in UKG (especially Payroll, TLM, WFM, ACA, Core HR); ability to troubleshoot and guide config and best practice decisions
• Client Management:
  Skill in navigating complex client relationships, handling escalations, and delivering value without over promising
• People & Team Leadership:
  Ability to lead, coach, retain, and grow a multi-role team (specialists, support, etc.) with clear metrics and outcomes
• Project & Quality Oversight:
  Knows how to monitor projects for red flags and quality issues even without managing day-to-day tasks
• Process Engineering:
  Ability to document, enforce, and continuously improve scalable processes, templates, and automations
• Strategic & Financial Thinking:
  Understands impact of scope, pricing, margins, and resource capacity on both CHS and client success
• Cross-Functional Fluency:
  Able to coordinate across sales, payroll ops, IT, compliance, and executives — speaks each department’s language
• Sales & Scoping Acumen:
  Supports sales with solution validation, timeline planning, and scope clarity to ensure delivery readiness
• Tool Proficiency:
  Fluent in the tools used for project tracking, ticketing, and reporting (e.g., Setuply, Playbook, Jira, Excel/Sheets, etc.)
• Decision-Making Under Pressure:
  Can make quick, smart tradeoffs with incomplete information and high stakes

• Calm and Decisive:
  Keeps a cool head during escalations, makes firm calls when teams are stuck
• Strategic Yet Practical:
  Balances big-picture vision with realistic delivery execution
• Authoritative but Supportive:
  Commands respect without needing to dominate; empowers others
• Proactive Communicator:
  Keeps leadership, clients, and teams aligned before problems boil over
• Ownership Mentality:
  Doesn’t pass the buck — owns results, outcomes, and tough decisions
• Client-Centric with Boundaries:
  Cares deeply about client outcomes while protecting CHS’s business interests
• Detail-Aware, Not Micromanaging:
  Sees the small things that affect delivery quality without getting in the weeds unnecessarily
• Continuous Improver:
  Always looking for ways to make the department smarter, leaner, faster, and more scalable
• Credible and Respected:
  Commands natural authority by being deeply knowledgeable and fair-minded
• Loves Structure, Not Bureaucracy:
  Values clarity, checklists, and templates — but knows when to bend or flex if it helps people win