Head of Checkout Services--Executive Director

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director for Checkout, within the Embedded Finance & Solutions division of JPMorgan Payments, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Creates a compelling Product vision and roadmap for JPMorgan Checkout, and gain buy-in from stakeholders and executive leadership
• Leads, inspires and develops a talented team of direct and matrixed colleagues across multiple disciplines and functional areas, including
  
  Product, Design, Technology, Finance, Risk, Legal, Compliance, Operations, Marketing, Sales and others
• Manages prioritization of requirements, resourcing and tradeoffs for the Checkout business and key business partners and stakeholders, carefully communicating process changes to stakeholders across the business
• Works closely with the Commercialization team on the go-to-market plan
• Serves as one of the Firm’s Checkout subject matter experts and evangelists

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Expertise and experience in Payments and Digital Commerce, including Merchant Acquiring and payment processing
• Bridge-builder who can inspire confidence and between business & technical teams, and also across business units
• Strong digital product delivery skills: well-organized, structured approach, ability to achieve tight timelines on complex deliverables
• Proven track record of managing the end-to-end product development lifecycle for complex, large-scale initiatives using Agile methodology
• Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to all levels of management
• Travel requirement: approximately 25% (as health & travel conditions permit)

• Recognized thought leader within a related field
• Bachelor’s degree; MBA preferred
• Technology and architecture experience will be an asset