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Senior Account Manager
Job in
Brooklyn, Kings County, New York, 11210, USA
Listed on 2026-01-19
Listing for:
Mai Placement
Full Time
position Listed on 2026-01-19
Job specializations:
-
Business
Client Relationship Manager
Job Description & How to Apply Below
Senior Account Manager
Brooklyn, NY - 4 days a week in office, Fridays remote
90-120K
About the Roleseeking a Client Success Lead to oversee day-to-day relationship management with enterprise clients while mentoring junior account managers and proactively driving client value. This is not just an execution role — we’re looking for someone who can own the full lifecycle of client delivery
, ensure internal accountability, and bring fresh thinking and solutions to the table.
You’ll be a hands‑on problem solver who ensures deliverables are met, escalations are handled, and our consultants are aligned and supported. This role requires communication finesse, organizational strength, and a mindset of ownership over output.
Key Responsibilities- Serve as primary point of contact for select enterprise clients
- Manage and mentor junior account managers to ensure high performance
- Oversee client onboarding, communication cadence, and project delivery
- Proactively address client challenges and prevent issues before they escalate
- Coordinate with consultants, compliance staff, and other stakeholders to ensure deliverables are met
- Contribute ideas and strategic improvements to enhance client experience, retention, and value delivery
- Document all interactions, processes, and changes using internal systems — nothing falls through the cracks
- Prepare and present regular client updates, internal progress reports, and trend analysis
- Uphold a standard of reliability, transparency, and responsiveness that builds long‑term trust
- 3–5+ years in account management, client success, or operational roles, preferably in financial services, healthcare, or compliance‑heavy sectors
- Demonstrated ability to lead projects and team members from start to finish
- Exceptional communication skills and emotional intelligence
- Highly organized with a strong documentation ethic
- Strategic thinker who can proactively offer ideas and turn feedback into solutions
- Comfortable navigating complex, multi‑stakeholder environments
- Strong follow‑through and a mindset of “owning the outcome”
Email resume to:
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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