Amenity Manager

Apply for the Amenity Manager role at URBN Playground

$76,000.00/yr - $76,000.00/yr

Work location:

Brighton Beach, Brooklyn. Salary: $76k annually, plus paid time off, benefits (medical/dental/vision), commuter benefits.

Typical schedule:

5 days weekly, including one weekend day.

• Deliver amazing customer service by having a hospitality-focused, customer-first mindset.
• Supervise and manage front desk, fitness center, pool, package room, and portering team members.
• Onboard and train team members, and provide ongoing coaching and proactive feedback.
• Utilize and market the company's app technology to increase customer awareness, usage of our programs, events, and ancillary sales. Coach team members to understand and market the application.
• Promote and sell amenity memberships, fitness packages, event tickets, and services on the app.
• Ensure all health and safety procedures are adhered to according to law.
• Your role is crucial not only in enhancing the lives of the customers within the property, but in improving the attractiveness and value of the property and/or membership packages offered by the property.
• Be the face of URBN Playground for all customer questions, concerns and needs.

• Interacting with people
• Getting things done
• Negotiating with and managing people to get things done
• Scheduling and sending important reminders
• Using proprietary technology systems and software
• Customer service and proactive hospitality
• Promoting services and partnerships
• Creating and managing budgets
• Noticing the little details and taking action to improve
• Using sound judgement to make decisions independently
• Dealing with challenging situations and responding to emergencies
• Being accountable and taking responsibility
• Handling phone calls and emails in a Turin and efficient manner
• Building relationships with and coaching team members to maintain smooth operating
YOU NEED
• A college degree, or equivalent related work experience.
• Several years of work experience in amenity management or property management or hospitality industries, or similar.
• Be able to obtain CPR and First Aid certification within three months of employment.öscht>
• Prior experience in managing people and work schedules.
• A great sense of humor and sense of fun!
BROWNIE POINTS
• Prior experience in marketing or sales-related jobs.
• Familiar with property manager software.
• Fitness, pool, or hotel-related certification.
• Additional language skills.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other