Receptionist, Administrative​/Clerical

Receptionist/Front Desk

Location: Brooklyn, NY
Position Type: Full-Time
Schedule: Monday through Friday, Standard Business Hours
Salary: Based on Experience

We are seeking a friendly, reliable, and highly organized Receptionist / Front Desk Coordinator to join ourclinic in Brooklyn, NY. This position serves as the first point of contact for patients and plays a vital role in creating a welcoming, professional, and efficient clinic environment. The ideal candidate is fluent in both Russian and English
, has excellent communication skills, and is comfortable working in a healthcare setting.

This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced clinical environment. The Receptionist / Front Desk Coordinator will support daily front office operations, assist patients with scheduling and inquiries, and ensure smooth communication between patients, therapists, and administrative staff.

• Greet patients, families, and visitors in a warm, professional, and courteous manner
• Communicate fluently in both Russian and English to assist a diverse patient population
• Answer incoming phone calls, respond to inquiries, and route messages appropriately
• Provide clear information regarding appointments, clinic policies, and general services

• Schedule, confirm, and reschedule patient appointments efficiently
• Manage patient check-in and check-out processes
• Maintain accurate appointment calendars for physical therapists and occupational therapists
• Monitor daily schedules to ensure smooth patient flow and minimal wait times

• Maintain and update patient records while ensuring accuracy and confidentiality
• Assist with intake forms, documentation, and basic data entry
• Coordinate communication between front desk staff, clinicians, and management
• Handle general administrative duties such as filing, scanning, copying, and email correspondence

• Verify patient information and insurance details as needed
• Assist patients with basic insurance-related questions and direct them to appropriate staff when necessary
• Collect co-payments and process payments in accordance with clinic procedures

• Ensure the front desk and waiting area remain clean, organized, and welcoming
• Adhere to HIPAA regulations and maintain patient confidentiality at all times
• Follow clinic policies and procedures to support efficient daily operations
• Assist with additional administrative or operational tasks as assigned

• Fluency in Russian and English (spoken and written) is Required
• High school diploma or equivalent
• Strong communication, customer service, and interpersonal skills
• Excellent organizational skills with the ability to multitask
• Professional demeanor and positive attitude

• Previous experience in a medical office, physical therapy clinic, or healthcare setting
• Familiarity with scheduling systems and electronic medical records (EMR)
• Basic knowledge of insurance verification and patient intake processes

• Basic computer proficiency, including email, data entry, and scheduling software
• Ability to learn clinic-specific systems and procedures

A supportive and professional healthcare environment

• Opportunities for long-term growth within the clinic
• The opportunity to make a meaningful impact on patients’ care experiences