Senior Associate - CC - Customer Care Sales

Job Title:
Customer Compliance/Service Portal Coordinator

Location:
Nilfisk Brooklyn Park/Plymouth, MN

Department:
Service Operations

Reports To:
Lindsey Urban, Service Operations Supervisor

This position is primarily responsible for supporting the completion of annual and ad hoc customer compliance questionnaires and related documentation. This role will work closely with internal subject matter experts (SMEs), specifically US EHS, Service and HR leadership, to gather accurate information, compile responses, and ensure timely submission of compliance materials to customers.

35%-50% time allocation January – April, 10% rest of year

This position will also be responsible for coordinating with customers and third-party service partners to provide required information, such as invoices, work order updates, etc. through their portals and Nilfisk’s dealer community portal. Other service ops duties will be assigned to this individual by the Service Operations Supervisor, based on department and customer needs.

• Coordinate and manage the process for completing customer compliance questionnaires, surveys, and documentation requests.
• Create and maintain a database of question responses and documentation, understanding when information is current and can be supplied to another customer questionnaire, and when it needs to be updated by an internal subject matter expert.
• Communicate with internal, responsible SMEs in areas such as Quality, EHS, IT Security, HR, and Operations to collect required data and ensure completeness and accuracy.
• Review questionnaire content for clarity, consistency, and compliance with company standards before submission.
• Track progress of open requests and maintain organized records of submissions and customer communications.
• Manage deadlines and follow up with internal stakeholders to ensure timely completion.
• Understand the service-related needs of customers, colleagues and service partners and respond accurately and on time.

• Associate or bachelor’s degree preferred, or equivalent administrative experience.
• 2+ years of administrative, coordination, or customer documentation experience; experience in manufacturing or regulated industries is a plus.
• Strong organizational and time-management skills with the ability to handle multiple requests simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with document management or CRM systems (e.g., Salesforce, SharePoint).
• Detail-oriented, resourceful, and comfortable working cross-functionally.

• Collaborative and customer-focused mindset.
• Comfortable engaging with technical experts and functional leaders to clarify and compile information.
• Able to balance accuracy with efficiency under tight deadlines.
• Able to balance multiple priorities.

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches.

At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future
?

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement,…