CSFP Site Coordinator

JOB TITLE: CSFP Site Coordinator

DEPARTMENT: Commodity Supplemental Food Program (CSFP)

LED BY: Partner Services Manager

FSLA STATUS: Non-exempt

HOURS: Full-Time, Monday through Friday, 7:30 AM – 5:00 PM

PAY: $23.00/hr

LOCATION: Hybrid; 3‑4 days in office

The Commodity Supplemental Food Program (CSFP) is a federal monthly food box program for older adults 60+ who meet income requirements. Second Harvest Heartland administers CSFP across MN counties to ensure seniors receive the food support they need every month. The CSFP Site Coordinator oversees a caseload of assigned CSFP sites to ensure proper program administration, delivers high‑quality customer service, and maintains accurate, timely data processing and record‑keeping.

• Accurately and efficiently complete and process participant certifications, re‑certifications, and monthly issuance logs, including scanning and filing.
• Work with internal staff, external agencies, and participants to facilitate timely, organized program implementation and referrals.
• Provide support and training to Site Partners, answer questions, and act as backup for site volunteers during visits.
• Communicate with partner agencies and customers by phone and email in a timely and professional manner to resolve issues.
• Identify outreach and partnership opportunities, discussing program benefits and options.
• Greet, train, supervise, and direct volunteers in a positive, safe, supportive environment.
• Complete all aspects of CSFP product distribution, including other product distribution processes and day‑to‑day department functions.
• Participate in physical inventories, staff meetings, trainings, warehouse organization, and area cleaning as assigned.
• Perform additional duties as assigned by supervisor.

• Demonstrate behavior consistent with SHH’s mission, vision, and values daily.
• Understand and promote safety policies and practices.
• Build constructive relationships with diverse partners and internal stakeholders.
• Commit to equity and work effectively with individuals from varied backgrounds.
• Reflect on how personal identities and biases impact team culture and strategic plan implementation.
• Support organization‑wide equity and diversity efforts.
• Support others, prioritize internal and external customers, and demonstrate flexibility.
• Encourage innovation, learning, and embracing change.
• Identify improvement areas and act to address them.
• Maintain confidentiality of sensitive personal information.
• Show enthusiasm and a positive attitude.

• High School diploma or equivalent; some college preferred. Minimum 1‑year experience in data entry and administrative work.
• Effective verbal and written communication in English; bilingual abilities preferred (Spanish, Hmong, Russian, Somali, etc.).
• Exceptional customer service skills to create a welcoming and inclusive environment.
• Maintain confidentiality of sensitive information.
• Proficiency with Microsoft Office, Office 365; ability to learn additional software.
• Recognize and respond to situations requiring follow‑up action.
• Previous volunteer management experience preferred.
• Work efficiently, enthusiastically, and collaboratively in a fast‑paced environment.
• Strong organizational, detail‑oriented, and numerical skills; initiate time‑management techniques to meet deadlines.
• Plan, manage, and follow through on multiple tasks and projects.
• Valid MN driver’s license, good driving record, current auto insurance, and dependable transportation for site visits and distributions.

• Walking, standing, and sitting for extended periods.
• Steady movement, including stooping, bending, and twisting.
• Lifting and carrying objects up to 50 lbs.
• Operating motor vehicle and using hand tools.
• Performing tasks at varying heights and temperatures.
• Maintaining visual, hearing, and verbal communication abilities.

• Work in wet/humid environments, possible exposure to vibration and noise.
• Use of safety equipment, handling sharp tools, and exposure to chemical or fuel fumes.
• Operate equipment such as forklifts, pumps, and power tools.
• Work in high places, confined areas, and under varied lighting conditions.

Second Harvest Heartland is an EEO/AA Employer.