Receptionist, Customer Service​/HelpDesk

Receptionist at Internet Brands

Entry‑level role providing high‑quality telephonic receptionist support to various departments, data entry and mailroom duties. Follow an established process to answer phones, transfer calls to appropriate departments, open and sort incoming mail, and enter data into client files on a regular basis.

• Full time – hourly, non‑exempt
• Hours:
  
  Monday through Friday 9:30 am‑6:00 pm CST
• Location:
  
  Office located in Brooklyn Park, MN
• Compensation: $16/hr with performance‑based bonus up to $500/month

• Open and sort inbound mail
• Process outbound mail
• Answer inbound client calls and transfer the calls to the appropriate department

• Previous experience in a direct customer contact position is preferred
• Customer service orientation; energetic and outgoing personality
• Excellent written and verbal communication skills; ability to communicate professionally, effectively, and with empathy in potentially difficult circumstances
• Multitasking skills and a detail‑oriented focus required for a fast‑paced environment
• Bilingual (English/Spanish) a plus
• Can lift up to 40 lbs.

• Medical, dental, and vision insurance
• PTO and paid holidays
• Onsite cafeteria and subsidized lunch program
• Opportunities to grow within the company
• Short‑term and long‑term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with company match
• Flexible spending account (FSA) for medical and dependent care
• Employee Assistance Program and wellbeing coaching services
• Commuter benefits
• Voluntary benefits: home, auto, and pet insurance; discounted legal and financial services

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well‑being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short‑term and long‑term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and wellbeing coaching services.